Awesome Support vs Help Scout

Struggling to choose between Awesome Support and Help Scout? Both products offer unique advantages, making it a tough decision.

Awesome Support is a Business & Commerce solution with tags like wordpress, help-desk, ticketing-system, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledgebase to provide self-service help articles, Multiple ticket statuses and workflow automation, Email piping to create tickets from incoming emails, Canned responses to quickly respond to common issues, SLA metrics and reporting, Role-based access and permissions, REST API integration, Multilingual support and pros including Very customizable and extensible, Great for managing customer support at scale, Active development and helpful community support, Integrates nicely with WordPress, Affordable pricing.

On the other hand, Help Scout is a Business & Commerce product tagged with help-desk, email, knowledge-base, automation, collaboration.

Its standout features include Shared team inboxes, Help desk ticketing system, Knowledge base, Automations and workflows, Reporting and analytics, Email templates, Conversations and threads, Team collaboration, and it shines with pros like Intuitive user interface, Powerful automation capabilities, Robust knowledge base, Shared team inbox improves collaboration, Strong reporting and analytics, Mobile apps available.

Feature	Awesome Support	Help Scout
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Awesome Support

Description: Awesome Support is a popular WordPress help desk and customer support plugin. It allows you to easily create a ticketing system on your WordPress site to manage customer questions, support requests, and internal teams.

Help Scout

Description: Help Scout is a customer service software that provides shared mailboxes, help desk features, and automation tools to streamline support workflows. It offers email management, help desk tickets, knowledge base, reporting, and collaboration features for support teams.

Key Features Comparison

Awesome Support Features

• Ticketing system to manage customer support requests
• Knowledgebase to provide self-service help articles
• Multiple ticket statuses and workflow automation
• Email piping to create tickets from incoming emails
• Canned responses to quickly respond to common issues
• SLA metrics and reporting
• Role-based access and permissions
• REST API integration
• Multilingual support

Help Scout Features

• Shared team inboxes
• Help desk ticketing system
• Knowledge base
• Automations and workflows
• Reporting and analytics
• Email templates
• Conversations and threads
• Team collaboration

Pros & Cons Analysis

Awesome Support

Pros

• Very customizable and extensible
• Great for managing customer support at scale
• Active development and helpful community support
• Integrates nicely with WordPress
• Affordable pricing

Cons

• Can be complex for simple use cases
• Lacks some advanced features of premium help desk tools
• Mobile app is lacking
• Setup and configuration can be tricky

Help Scout

Pros

• Intuitive user interface
• Powerful automation capabilities
• Robust knowledge base
• Shared team inbox improves collaboration
• Strong reporting and analytics
• Mobile apps available

Cons

• Can be pricey for smaller teams
• Limited native phone support
• Third-party integrations cost extra
• Setup and customization can be complex initially

Pricing Comparison

Awesome Support

• Freemium
• One-time Purchase
• Subscription-Based

Help Scout

• Subscription-Based