EndUserFeedback vs UserVoice

Struggling to choose between EndUserFeedback and UserVoice? Both products offer unique advantages, making it a tough decision.

EndUserFeedback is a Business & Commerce solution with tags like survey, feedback, nps, customers, employees.

It boasts features such as NPS surveys, In-app surveys, Email surveys, Multi-channel feedback collection and pros including Easy to create and send surveys, Integrates with popular apps like Salesforce and Slack, Customizable survey templates, Real-time survey response analytics.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

EndUserFeedback

EndUserFeedback

EndUserFeedback is a feedback and survey software that allows companies to collect feedback from customers and employees. It includes features like NPS surveys, in-app surveys, email surveys, and more to gather feedback across multiple channels.

Categories:
Business & Commerce Customer Feedback
survey feedback nps customers employees

EndUserFeedback Features

  1. NPS surveys
  2. In-app surveys
  3. Email surveys
  4. Multi-channel feedback collection

Pricing

  • Subscription-Based

Pros

Easy to create and send surveys

Integrates with popular apps like Salesforce and Slack

Customizable survey templates

Real-time survey response analytics

Cons

No free plan

Steep learning curve

Limited custom branding options

Lacks advanced targeting and segmentation

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially