GoToHelpDesk.net vs UserVoice

Struggling to choose between GoToHelpDesk.net and UserVoice? Both products offer unique advantages, making it a tough decision.

GoToHelpDesk.net is a Business & Commerce solution with tags like help-desk, ticketing, it-support, ticket-management, knowledge-base, asset-tracking, automation, integration.

It boasts features such as Ticket management, Knowledge base, Asset tracking, Automations, Integrations and pros including Easy to use interface, Robust feature set for the price, Good for small to medium businesses, Mobile app for technicians, Customizable workflows.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

Feature	GoToHelpDesk.net	UserVoice
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

GoToHelpDesk.net

Description: GoToHelpDesk.net is a help desk and IT ticketing software designed for small and medium businesses. It offers features like ticket management, knowledge base, asset tracking, automations, integrations, and more.

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Key Features Comparison

GoToHelpDesk.net Features

• Ticket management
• Knowledge base
• Asset tracking
• Automations
• Integrations

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Pros & Cons Analysis

GoToHelpDesk.net

Pros

• Easy to use interface
• Robust feature set for the price
• Good for small to medium businesses
• Mobile app for technicians
• Customizable workflows

Cons

• Can be pricey for very small businesses
• Reporting and analytics could be better
• Support options are limited
• Lacks some advanced features of competitors

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Pricing Comparison

GoToHelpDesk.net

• Subscription-Based

UserVoice

• Freemium
• Subscription-Based