eStreamDesk vs UserVoice

Struggling to choose between eStreamDesk and UserVoice? Both products offer unique advantages, making it a tough decision.

eStreamDesk is a Business & Commerce solution with tags like help-desk, customer-service, ticket-management, knowledge-base, customer-portal, forum.

It boasts features such as Ticket management, SLA tracking, Automation rules, Custom forms, Workflow, Knowledge base, Customer portals, Forums and pros including Cloud-based and accessible from anywhere, Easy to set up and use, Good for managing customer support, Can customize forms and workflows, Has automation to improve efficiency.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

Feature	eStreamDesk	UserVoice
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

eStreamDesk

Description: eStreamDesk is a cloud-based help desk and customer service software. It allows companies to manage customer support tickets, knowledge base articles, customer portals and forums. Key features include ticket management, SLA tracking, automation rules, custom forms and workflow.

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Key Features Comparison

eStreamDesk Features

• Ticket management
• SLA tracking
• Automation rules
• Custom forms
• Workflow
• Knowledge base
• Customer portals
• Forums

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Pros & Cons Analysis

eStreamDesk

Pros

• Cloud-based and accessible from anywhere
• Easy to set up and use
• Good for managing customer support
• Can customize forms and workflows
• Has automation to improve efficiency

Cons

• Can be pricey for smaller teams
• Mobile app could be better
• Reporting and analytics lacking
• Integration with other tools not great

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Pricing Comparison

eStreamDesk

• Subscription-Based

UserVoice

• Freemium
• Subscription-Based