Support Hero vs UserVoice

Struggling to choose between Support Hero and UserVoice? Both products offer unique advantages, making it a tough decision.

Support Hero is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, customer-support.

It boasts features such as Ticket management, Knowledge base, Multichannel support (email, chat, social media), Automated workflows, SLA management, Reporting and analytics and pros including Streamlines customer support processes, Provides a centralized platform for managing customer inquiries, Enables efficient ticket management and resolution, Allows for self-service through the knowledge base, Offers customizable workflows and SLAs.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

Feature	Support Hero	UserVoice
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Support Hero

Description: Support Hero is a customer service and help desk software that allows companies to manage customer support tickets, knowledge bases, and customer communication across multiple channels. It includes features like automated workflows, SLAs and reporting.

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Key Features Comparison

Support Hero Features

• Ticket management
• Knowledge base
• Multichannel support (email, chat, social media)
• Automated workflows
• SLA management
• Reporting and analytics

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Pros & Cons Analysis

Support Hero

Pros

• Streamlines customer support processes
• Provides a centralized platform for managing customer inquiries
• Enables efficient ticket management and resolution
• Allows for self-service through the knowledge base
• Offers customizable workflows and SLAs

Cons

• Pricing can be on the higher end for smaller businesses
• Customization options may be limited in the lower pricing tiers
• Onboarding and training may be required for some users

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Pricing Comparison

Support Hero

• Subscription-Based

UserVoice

• Freemium
• Subscription-Based