IntraService vs UserVoice

Struggling to choose between IntraService and UserVoice? Both products offer unique advantages, making it a tough decision.

IntraService is a Business & Commerce solution with tags like help-desk, issue-tracking, asset-management, knowledge-management, automation, analytics.

It boasts features such as Help desk and ticket tracking, IT asset management, Knowledge base, SLA and service level management, Customizable dashboards, Role-based access control, Integration with other apps and pros including Comprehensive feature set for ITSM, Flexible and customizable, Good for mid-size companies, Relatively affordable pricing.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

IntraService

IntraService

IntraService is a help desk and IT service management software that allows companies to track issues, manage assets and knowledge, automate processes, and analyze service quality. It offers customizable dashboards, role-based access control, and integration with popular apps.

Categories:
Business & Commerce It Service Management
help-desk issue-tracking asset-management knowledge-management automation analytics

IntraService Features

  1. Help desk and ticket tracking
  2. IT asset management
  3. Knowledge base
  4. SLA and service level management
  5. Customizable dashboards
  6. Role-based access control
  7. Integration with other apps

Pricing

  • Subscription-Based

Pros

Comprehensive feature set for ITSM

Flexible and customizable

Good for mid-size companies

Relatively affordable pricing

Cons

Steep learning curve

Mobile app could be better

Reporting capabilities limited

Lacks some advanced ITSM features

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially