Zoho Discussions vs UserVoice

Struggling to choose between Zoho Discussions and UserVoice? Both products offer unique advantages, making it a tough decision.

Zoho Discussions is a Online Services solution with tags like forum, discussion-board, community, communication.

It boasts features such as Forums, Blogs, Polls, Events, Ideas, Q&A and pros including Easy to use interface, Integrates with other Zoho products, Mobile app available, Customizable design and layout, Granular permission settings.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

Feature	Zoho Discussions	UserVoice
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Zoho Discussions

Description: Zoho Discussions is an online forum and discussion board software that allows organizations to create private online communities to facilitate communication. It offers features like forums, blogs, polls, events, ideas, Q&A, and more.

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Key Features Comparison

Zoho Discussions Features

• Forums
• Blogs
• Polls
• Events
• Ideas
• Q&A

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Pros & Cons Analysis

Zoho Discussions

Pros

• Easy to use interface
• Integrates with other Zoho products
• Mobile app available
• Customizable design and layout
• Granular permission settings

Cons

• Limited custom CSS options
• No native integration with popular SSO providers
• Lacks advanced gamification features
• Email notifications can be improved

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Pricing Comparison

Zoho Discussions

• Freemium
• Subscription-Based

UserVoice

• Freemium
• Subscription-Based