Zoho Discussions vs UserVoice

Struggling to choose between Zoho Discussions and UserVoice? Both products offer unique advantages, making it a tough decision.

Zoho Discussions is a Online Services solution with tags like forum, discussion-board, community, communication.

It boasts features such as Forums, Blogs, Polls, Events, Ideas, Q&A and pros including Easy to use interface, Integrates with other Zoho products, Mobile app available, Customizable design and layout, Granular permission settings.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Zoho Discussions

Zoho Discussions

Zoho Discussions is an online forum and discussion board software that allows organizations to create private online communities to facilitate communication. It offers features like forums, blogs, polls, events, ideas, Q&A, and more.

Categories:
forum discussion-board community communication

Zoho Discussions Features

  1. Forums
  2. Blogs
  3. Polls
  4. Events
  5. Ideas
  6. Q&A

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Integrates with other Zoho products

Mobile app available

Customizable design and layout

Granular permission settings

Cons

Limited custom CSS options

No native integration with popular SSO providers

Lacks advanced gamification features

Email notifications can be improved


UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially