iPerceptions vs UserVoice

Struggling to choose between iPerceptions and UserVoice? Both products offer unique advantages, making it a tough decision.

iPerceptions is a Business & Commerce solution with tags like customer-experience, surveys, analytics.

It boasts features such as Real-time feedback collection through surveys, Customer journey analytics, Session replay technology, Integration with call centers, Custom reporting and dashboards, Text analytics for open-ended responses, Alerts and workflow automation and pros including Provides actionable insights into customer experience, Identifies pain points and areas for improvement, Integrates qualitative and quantitative data, Easy to implement and use, Scales to collect large sample sizes.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

Feature	iPerceptions	UserVoice
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

iPerceptions

Description: iPerceptions is a customer experience analytics platform that helps companies measure and improve the experience on their digital properties. It specializes in collecting customer feedback through surveys and analyzing it to identify areas for improvement.

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Key Features Comparison

iPerceptions Features

• Real-time feedback collection through surveys
• Customer journey analytics
• Session replay technology
• Integration with call centers
• Custom reporting and dashboards
• Text analytics for open-ended responses
• Alerts and workflow automation

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Pros & Cons Analysis

iPerceptions

Pros

• Provides actionable insights into customer experience
• Identifies pain points and areas for improvement
• Integrates qualitative and quantitative data
• Easy to implement and use
• Scales to collect large sample sizes

Cons

• Can be expensive for smaller businesses
• Setup and configuration requires some technical expertise
• May require consultation to get full value from data
• Survey fatigue can impact response rates over time

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Pricing Comparison

iPerceptions

• Subscription-Based

UserVoice

• Freemium
• Subscription-Based