Canny vs UserVoice

Struggling to choose between Canny and UserVoice? Both products offer unique advantages, making it a tough decision.

Canny is a Business & Commerce solution with tags like user-feedback, product-roadmapping, feature-requests.

It boasts features such as User feedback collection, Feature request management, Roadmap planning, User segmentation, Feedback sharing and voting, Integrations with other tools and pros including Easy to use interface, Good for gathering qualitative feedback, Helps prioritize product roadmap, Integrates with popular tools, Offers free plan for small teams.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Canny

Canny

Canny is a user feedback and product roadmapping tool that allows product teams to easily collect and organize user feedback and feature requests. It helps teams understand what users want and prioritize their roadmap.

Categories:
Business & Commerce Product Management
user-feedback product-roadmapping feature-requests

Canny Features

  1. User feedback collection
  2. Feature request management
  3. Roadmap planning
  4. User segmentation
  5. Feedback sharing and voting
  6. Integrations with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Good for gathering qualitative feedback

Helps prioritize product roadmap

Integrates with popular tools

Offers free plan for small teams

Cons

Limited quantitative data collection

No ability to send bulk emails

Free plan has limited features

Can be pricey for larger teams

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially