SatisMeter
SatisMeter is a customer satisfaction feedback and survey software. It allows businesses to create surveys, collect feedback from customers across channels, analyze responses, and gain insights to improve products, services and experiences.
survey
feedback
analytics
SatisMeter: Customer Satisfaction Feedback and Survey Software
A comprehensive software for collecting customer feedback, analyzing responses and gaining valuable insights to enhance products and services
What is SatisMeter?
SatisMeter is a robust customer satisfaction and feedback software designed to help businesses collect, analyze, and act on customer insights. Here are some key features of SatisMeter:
- Create and send surveys via email, web links, QR codes, or integrate into your app or website
- Customize surveys with different question types, logic, branding, images, videos, and more
- Distribute surveys to customers via email, SMS, website widgets, QR codes, receipt printouts, and more
- Collect feedback and responses across all channels in one centralized dashboard
- In-depth analytics on survey responses, with filters, custom reports, shareable dashboards and more
- Integrates feedback insights into business systems like Salesforce, Slack, Zendesk and more
- Identifies happy vs unhappy customers with advanced text analytics on open-ended responses
- Automatically sends timely surveys based on triggers like completed purchases, site visits, events and more
- Survey translation into over 100 languages to collect global customer feedback
In summary, SatisMeter helps businesses design surveys, collect multichannel customer feedback, analyze responses and effectively leverage insights to understand customer needs, reduce churn, and increase growth and revenue through improved customer experiences.
SatisMeter Features
Features
- Create and send surveys via email, web, mobile app
- Integrate with CRM, helpdesk, marketing automation tools
- Real-time dashboard to view survey responses
- Sentiment analysis and text analytics on open-ended questions
- Custom reporting and data exports
- Anonymous survey option to protect respondent privacy
- Multilingual surveys
Pricing
- Freemium
- Subscription-Based
Pros
Easy to create and customize surveys
Robust analytics and reporting
Integrates with many business systems
Mobile app for collecting feedback on-the-go
Helps identify areas for improvement
Cons
Can get expensive for large survey volumes
Advanced features like data exports require higher tiers
Setup and learning curve may be steep for non-technical users
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