Customer.guru
Customer.guru is a customer support software that provides an omnichannel solution for managing customer interactions across multiple channels like email, live chat, social media, and more. It enables businesses to deliver a seamless customer experience.
customer-service
ticketing
live-chat
omnichannel
Customer.guru: Omnichannel Customer Support Software
Customer.guru is a customer support software that provides an omnichannel solution for managing customer interactions across multiple channels like email, live chat, social media, and more. It enables businesses to deliver a seamless customer experience.
What is Customer.guru?
Customer.guru is a robust customer support software designed to help businesses deliver exceptional customer experiences across every channel. It brings all customer interactions from email, phone calls, live chat, social media and more into one centralized platform to enable efficient and consistent support.
Key features of Customer.guru include:
- Omnichannel support - Interact with customers seamlessly across every channel like email, live chat, voice calls, SMS, social media, and more from one unified agent desktop.
- Shared inbox - All emails from customers arrive in a shared, team inbox enabling faster response times.
- SLA enforcement - Set SLAs for each channel and get notifications in case of potential SLA breaches to ensure standards are met.
- macro capabilities - Empower agents with pre-written templates and one-click macros for faster, yet personalized support experiences for customers.
- Automation - Automate repetitive support tasks like assigning tickets, greeting customers and requesting feedback with the visual automation builder.
- Reports & analytics - Get insights into critical support metrics like customer satisfaction, resolution time, agent performance through interactive reports.
- Mobile experience - Agents can manage conversations on-the-go with native mobile apps for iOS and Android.
With its ease of use, Customer.guru helps support teams collaborate better and deliver more responsive support across channels - driving customer satisfaction. The software works for companies of all sizes across industries like retail, healthcare, finance, education and more.
Customer.guru Features
Features
- Omnichannel customer support
- Ticketing and case management
- Live chat and messaging
- Social media integration
- Knowledge base and self-service portal
- Reporting and analytics
- Automation and workflow management
Pricing
- Freemium
- Subscription-Based
Pros
Comprehensive omnichannel solution
Intuitive and user-friendly interface
Customizable and scalable
Robust reporting and analytics
Integrates with various third-party tools
Cons
Limited customization options for smaller plans
Pricing may be higher compared to some competitors
Onboarding and setup can be time-consuming for larger organizations
Official Links
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