Delighted
Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various seg
surveys
customer-satisfaction
net-promoter-score
feedback
analytics
Delighted: Customer Experience & NPS Software
Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.
What is Delighted?
Delighted is a software that focuses on measuring and improving customer experience (CX). It enables businesses to gather feedback from customers through surveys and analyze the responses to understand satisfaction and loyalty levels.
Some key features of Delighted include:
- NPS surveys - Send email or SMS surveys to customers and measure net promoter scores. This helps identify loyal promoters and frustrated detractors.
- Analytics - Get insights into how your NPS varies across customer segments, products, time periods and other factors.
- Integration - Integrate survey responses with platforms like Salesforce, Zendesk, Mixpanel etc. to tie feedback to customer records.
- Automation - Set up triggers to send surveys automatically when certain conditions are met, like after a support ticket closure.
- Benchmarks - Compare your NPS and customer satisfaction metrics to industry and geographic benchmarks.
- Dashboard - Get an overview of all your NPS data, customer conversations and important feedback in one place.
Delighted is used by over 20,000 organizations for measuring and improving customer loyalty and advocacy. With its easy-to-use platform and comprehensive analytics, Delighted is a popular CX and NPS software choice for many businesses.
Delighted Features
Features
- Send NPS surveys via email & SMS
- Real-time dashboard to view NPS scores
- Automated workflows based on NPS responses
- Integration with CRM & support tools
- Segment customers & analyze NPS trends
- Custom branding & survey personalization
- API access to survey data & insights
Pricing
- Subscription-Based
Pros
Simple and intuitive interface
Powerful segmentation and targeting
Automated follow-up on detractors
Easy to integrate with other tools
Great customer support
Affordable pricing
Cons
Limited customization of surveys
No advanced analytics or reporting
Slow loading times for large datasets
No offline survey options
Steep learning curve for setup
Official Links
The Best Delighted Alternatives
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