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Delighted

Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.
Delighted alternatives ➤

What is Delighted?

Delighted is a software that focuses on measuring and improving customer experience (CX). It enables businesses to gather feedback from customers through surveys and analyze the responses to understand satisfaction and loyalty levels.

Some key features of Delighted include:

  • NPS surveys - Send email or SMS surveys to customers and measure net promoter scores. This helps identify loyal promoters and frustrated detractors.
  • Analytics - Get insights into how your NPS varies across customer segments, products, time periods and other factors.
  • Integration - Integrate survey responses with platforms like Salesforce, Zendesk, Mixpanel etc. to tie feedback to customer records.
  • Automation - Set up triggers to send surveys automatically when certain conditions are met, like after a support ticket closure.
  • Benchmarks - Compare your NPS and customer satisfaction metrics to industry and geographic benchmarks.
  • Dashboard - Get an overview of all your NPS data, customer conversations and important feedback in one place.

Delighted is used by over 20,000 organizations for measuring and improving customer loyalty and advocacy. With its easy-to-use platform and comprehensive analytics, Delighted is a popular CX and NPS software choice for many businesses.

Official Links

Official Website
delighted.com

The Best Delighted Alternatives

Top Apps like Delighted

LimeSurvey, Qualtrics, SoGoSurvey, Positively Free NPS, SurveyLab, 1Flow, Devoted, Nicereply, FeedbackRig, Fresh Feedback, SightMill, YesInsights, Promoter.io, Customer.guru are some alternatives to Delighted.
Sugggest an alternative ❐

LimeSurvey

LimeSurvey is an open source web application for building and publishing online surveys. Here is an overview of its key features and capabilities:- Create surveys with a variety of question types including single/multiple choice, textboxes, dropdowns, ratings, and more- Add logic and branching so the survey questions change...

Qualtrics

Qualtrics is a leading online survey and research platform used by organizations worldwide for gathering customer, employee, and market insights. Some key features include:Intuitive drag-and-drop survey builder with many expert-designed templatesAdvanced survey logic like randomization, conditional branching, quotas, and more to create complex surveysMultiple distribution methods including email, website...

SoGoSurvey

SoGoSurvey is an easy-to-use online survey software and questionnaire builder that enables users of all experience levels to create surveys and questionnaires for data collection. It provides ready-made survey templates as well as advanced options to customize the survey design, questions, logic, branding, themes, and more.Key features of SoGoSurvey...

Positively Free NPS

Positively Free NPS is an open-source customer feedback software focused on Net Promoter Score surveys. It is designed to help businesses easily send NPS surveys to customers via email and analyze the responses to measure customer satisfaction and loyalty.Some key features of Positively Free NPS include:Customizable NPS email...

SurveyLab

SurveyLab is an intuitive survey software and questionnaire builder used by market researchers, HR professionals, event organizers, educators, and more to get feedback fast. It allows anyone to create professional online surveys via an easy-to-use drag-and-drop form builder, with no coding required.With SurveyLab, users can choose from a variety...

1Flow

1Flow is a free and open-source feed reader app for Android. It provides an efficient way to catch up on the latest content from your favorite websites and blogs.With 1Flow, you can easily subscribe to any RSS or Atom feed by searching or entering its URL. Your feeds are...

Devoted

Devoted is an open-source knowledge management and collaboration platform, designed as an alternative to proprietary tools like Notion, Confluence, and Wikis. It allows teams and organizations to create structured data and content within customizable workspaces.Some of the key features of Devoted include:Wikis - Create free-form wikis to document...

Nicereply

Nicereply is a cloud-based customer service software designed to help companies deliver faster, more personalized support while optimizing operations. It provides an intelligent platform to unify all customer conversations across channels and touchpoints.Key features of Nicereply include:- Omnichannel support - Email, live chat, voice, messengers all on one...

FeedbackRig

FeedbackRig is a leading feedback and review management software designed for businesses of all sizes. It provides a centralized platform to collect customer feedback across various channels including email, SMS, web forms, survey links, review sites, and social media.Key features of FeedbackRig include:Omnichannel feedback collection from review sites...

Fresh Feedback

Fresh Feedback is a robust customer feedback software designed to help businesses proactively collect, analyze and take action on customer feedback received across multiple channels. Some key features include:Review collection from 150+ sites like Google, Facebook, Yelp, TripAdvisor, etc.Net Promoter Score (NPS) surveys to measure customer satisfactionPowerful analytics to...

SightMill

SightMill is a manufacturing analytics software that utilizes advanced computer vision and machine learning algorithms to monitor production lines for defects and anomalies in real-time. The software uses cameras installed above production lines to visually inspect parts and products as they move through manufacturing processes.Some key capabilities and benefits...

YesInsights

YesInsights is a flexible business intelligence and analytics platform designed to help companies of all sizes utilize their data more effectively. It provides intuitive dashboards, reports, and visualizations that allow business users to analyze trends, metrics, and KPIs to gain valuable insights.Key capabilities and benefits of YesInsights include:Drag-and-drop...

Promoter.io

Promoter.io is an AI-powered referral marketing platform designed to help companies harness the power of word-of-mouth marketing to increase sales. It works by empowering a company's customers to promote its products or services to friends and family in return for incentives like cash rewards or discounts.Key features of...

Customer.guru

Customer.guru is a robust customer support software designed to help businesses deliver exceptional customer experiences across every channel. It brings all customer interactions from email, phone calls, live chat, social media and more into one centralized platform to enable efficient and consistent support.Key features of Customer.guru include...