SurveyLab vs Delighted

Struggling to choose between SurveyLab and Delighted? Both products offer unique advantages, making it a tough decision.

SurveyLab is a Business & Commerce solution with tags like survey, questionnaire, form-builder.

It boasts features such as Drag-and-drop form builder, Various question types, Customizable survey design, Integrations with third-party apps, Response analysis and reporting, White-label branding, Multilingual support, Logic branching and skip logic, Real-time response monitoring, Mobile-friendly surveys and pros including Intuitive and user-friendly interface, Wide range of question types and customization options, Robust data analysis and reporting tools, Seamless integration with popular apps and platforms, Affordable pricing options for different business needs.

On the other hand, Delighted is a Business & Commerce product tagged with surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

Its standout features include Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights, and it shines with pros like Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

Feature	SurveyLab	Delighted
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

SurveyLab

Description: SurveyLab is an online survey and questionnaire builder that allows users to easily create professional surveys, distribute them, and analyze responses. It has a drag-and-drop form builder, various question types, the ability to customize survey design, and integrations with third-party apps.

Delighted

Description: Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Key Features Comparison

SurveyLab Features

• Drag-and-drop form builder
• Various question types
• Customizable survey design
• Integrations with third-party apps
• Response analysis and reporting
• White-label branding
• Multilingual support
• Logic branching and skip logic
• Real-time response monitoring
• Mobile-friendly surveys

Delighted Features

• Send NPS surveys via email & SMS
• Real-time dashboard to view NPS scores
• Automated workflows based on NPS responses
• Integration with CRM & support tools
• Segment customers & analyze NPS trends
• Custom branding & survey personalization
• API access to survey data & insights

Pros & Cons Analysis

SurveyLab

Pros

• Intuitive and user-friendly interface
• Wide range of question types and customization options
• Robust data analysis and reporting tools
• Seamless integration with popular apps and platforms
• Affordable pricing options for different business needs

Cons

• Limited free plan features
• Advanced features may require higher-tier subscriptions
• Potential learning curve for non-technical users
• Limited survey response export options in lower tiers

Delighted

Pros

• Simple and intuitive interface
• Powerful segmentation and targeting
• Automated follow-up on detractors
• Easy to integrate with other tools
• Great customer support
• Affordable pricing

Cons

• Limited customization of surveys
• No advanced analytics or reporting
• Slow loading times for large datasets
• No offline survey options
• Steep learning curve for setup

Pricing Comparison

SurveyLab

• Freemium
• Subscription-Based

Delighted

• Subscription-Based