What is Positively Free NPS?
Positively Free NPS is an open-source customer feedback software focused on Net Promoter Score surveys. It is designed to help businesses easily send NPS surveys to customers via email and analyze the responses to measure customer satisfaction and loyalty.
Some key features of Positively Free NPS include:
- Customizable NPS email surveys with question branching
- Scheduled survey distribution to gather feedback automatically
- Real-time response dashboard showing NPS scores over time
- Segmentation of responders by loyalty tiers like promoters and detractors
- Excel and PDF exports for additional analysis
- Email automation for targeted follow-ups based on scores
- Zapier integration to connect with CRMs like Salesforce
As an open-source platform, Positively Free NPS provides a free and transparent alternative to paid NPS solutions. It gives full control and customization options for gathering and analyzing customer loyalty data to improve products, services and business growth.