FeedbackRig
FeedbackRig is a feedback and review management software that allows businesses to collect customer reviews across various touchpoints. It helps centralize feedback collection, analyze sentiment, identify trends, and enable targeted outreach campaigns.
FeedbackRig: Feedback and Review Management Software
Collect customer reviews across multiple touchpoints, centralize feedback collection, analyze sentiment, identify trends, and enable targeted outreach campaigns with FeedbackRig
What is FeedbackRig?
FeedbackRig is a leading feedback and review management software designed for businesses of all sizes. It provides a centralized platform to collect customer feedback across various channels including email, SMS, web forms, survey links, review sites, and social media.
Key features of FeedbackRig include:
- Omnichannel feedback collection from review sites, email, web forms, SMS, QR codes, etc.
- Sentiment analysis to automatically categorize feedback as positive, negative or neutral
- Reporting and analytics to identify trends, pain points and opportunities
- Review monitoring to track ratings and reviews from over 100 sites
- Review generation tools to convert happy customers into online reviews
- Closed-loop tools to enable targeted customer outreach and resolution
- Integration with popular apps like Salesforce, Slack, and Gmail
FeedbackRig helps businesses centralize disparate customer feedback data in one platform and provides the insights to drive product/service improvements and excellent customer experiences. The centralized data and workflow automation ensures businesses can efficiently harness the power of customer feedback for continuous improvement.
FeedbackRig Features
Features
- Centralized feedback collection
- Review monitoring
- Review response automation
- Review analytics
- Review display
- Targeted review requests
- Multi-channel review collection (Email, SMS, Web, Mobile)
Pricing
- Subscription-Based
Pros
Easy to set up and use
Customizable review forms
Powerful analytics and reporting
Helps improve customer satisfaction
Allows targeted outreach to detractors
Cons
Can be pricey for small businesses
Lacks some advanced features like NPS scoring
Review display limited to website, no integration with social media
Official Links
Reviews & Ratings
Login to ReviewThe Best FeedbackRig Alternatives
View all FeedbackRig alternatives with detailed comparison →
Top Business & Commerce and Customer Feedback and other similar apps like FeedbackRig
Here are some alternatives to FeedbackRig:
Suggest an alternative ❐
LimeSurvey
LimeSurvey is an open source web application for building and publishing online surveys. Here is an overview of its key features and capabilities:- Create surveys with a variety of question types including single/multiple choice, textboxes, dropdowns, ratings, and more- Add logic and branching so the survey questions change dynamically based...
Qualtrics
Qualtrics is a leading online survey and research platform used by organizations worldwide for gathering customer, employee, and market insights. Some key features include:Intuitive drag-and-drop survey builder with many expert-designed templatesAdvanced survey logic like randomization, conditional branching, quotas, and more to create complex surveysMultiple distribution methods including email, website embed,...
Positively Free NPS
Positively Free NPS is an open-source customer feedback software focused on Net Promoter Score surveys. It is designed to help businesses easily send NPS surveys to customers via email and analyze the responses to measure customer satisfaction and loyalty.Some key features of Positively Free NPS include:Customizable NPS email surveys with...
SurveyLab
SurveyLab is an intuitive survey software and questionnaire builder used by market researchers, HR professionals, event organizers, educators, and more to get feedback fast. It allows anyone to create professional online surveys via an easy-to-use drag-and-drop form builder, with no coding required.With SurveyLab, users can choose from a variety of...
Delighted
Delighted is a software that focuses on measuring and improving customer experience (CX). It enables businesses to gather feedback from customers through surveys and analyze the responses to understand satisfaction and loyalty levels.Some key features of Delighted include:NPS surveys - Send email or SMS surveys to customers and measure net...
Devoted
Devoted is an open-source knowledge management and collaboration platform, designed as an alternative to proprietary tools like Notion, Confluence, and Wikis. It allows teams and organizations to create structured data and content within customizable workspaces.Some of the key features of Devoted include:Wikis - Create free-form wikis to document processes, policies,...
Wizu
Wizu is a cloud-based project management and team collaboration tool designed for agile software development teams. It provides a variety of features to help teams plan, organize, track, and manage work more effectively.Key features of Wizu include:Customizable kanban boards for visualizing work and workflowFlexible task management with features like statuses,...
PriceChecks
PriceChecks is a popular price comparison and deal hunting tool available as a browser extension and mobile app. It aims to save shoppers time and money by providing easy price comparisons and directing them to the best deals online.When shopping on major online stores, PriceChecks will automatically show a dropdown...
Promoter.io
Promoter.io is an AI-powered referral marketing platform designed to help companies harness the power of word-of-mouth marketing to increase sales. It works by empowering a company's customers to promote its products or services to friends and family in return for incentives like cash rewards or discounts.Key features of Promoter.io include:Automated...
Cisco Webex Experience Management
Cisco Webex Experience Management is a cloud-based analytics and management platform for gaining visibility into the user experience of Cisco Webex services. It collects and analyzes usage data from various Webex solutions like Meetings, Calling, Devices, Messaging, and more to provide actionable insights.Key capabilities of Webex Experience Management include:Usage analytics...
