FeedbackRig
FeedbackRig is a feedback and review management software that allows businesses to collect customer reviews across various touchpoints. It helps centralize feedback collection, analyze sentiment, identify trends, and enable targeted outreach campaigns.
reviews
feedback
sentiment-analysis
surveys
FeedbackRig: Feedback and Review Management Software
Collect customer reviews across multiple touchpoints, centralize feedback collection, analyze sentiment, identify trends, and enable targeted outreach campaigns with FeedbackRig
What is FeedbackRig?
FeedbackRig is a leading feedback and review management software designed for businesses of all sizes. It provides a centralized platform to collect customer feedback across various channels including email, SMS, web forms, survey links, review sites, and social media.
Key features of FeedbackRig include:
- Omnichannel feedback collection from review sites, email, web forms, SMS, QR codes, etc.
- Sentiment analysis to automatically categorize feedback as positive, negative or neutral
- Reporting and analytics to identify trends, pain points and opportunities
- Review monitoring to track ratings and reviews from over 100 sites
- Review generation tools to convert happy customers into online reviews
- Closed-loop tools to enable targeted customer outreach and resolution
- Integration with popular apps like Salesforce, Slack, and Gmail
FeedbackRig helps businesses centralize disparate customer feedback data in one platform and provides the insights to drive product/service improvements and excellent customer experiences. The centralized data and workflow automation ensures businesses can efficiently harness the power of customer feedback for continuous improvement.
FeedbackRig Features
Features
- Centralized feedback collection
- Review monitoring
- Review response automation
- Review analytics
- Review display
- Targeted review requests
- Multi-channel review collection (Email, SMS, Web, Mobile)
Pricing
- Subscription-Based
Pros
Easy to set up and use
Customizable review forms
Powerful analytics and reporting
Helps improve customer satisfaction
Allows targeted outreach to detractors
Cons
Can be pricey for small businesses
Lacks some advanced features like NPS scoring
Review display limited to website, no integration with social media
Official Links
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