Cisco Webex Experience Management

Cisco Webex Experience Management

Cisco Webex Experience Management is a software platform that provides insights into how employees and customers use and experience Webex services. It analyzes usage patterns, identifies issues, and provides recommendations to optimize Webex performance.
Remote Work & Education Video Conferencing
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web-conferencing video-meetings collaboration analytics insights
Cisco Webex Experience Management alternatives ➤

Cisco Webex Experience Management: Software Insights for Enhanced Webex Performance

A software platform providing insights into how employees and customers use and experience Webex services, analyzing usage patterns, identifying issues, and offering recommendations to optimize performance.

What is Cisco Webex Experience Management?

Cisco Webex Experience Management is a cloud-based analytics and management platform for gaining visibility into the user experience of Cisco Webex services. It collects and analyzes usage data from various Webex solutions like Meetings, Calling, Devices, Messaging, and more to provide actionable insights.

Key capabilities of Webex Experience Management include:

  • Usage analytics - Track adoption, feature usage, meeting quality stats, device performance and more.
  • Issue analysis - Identify recurring problems impacting user experience.
  • Recommendations - Get context-aware suggestions to optimize Webex performance.
  • Custom reporting - Create customizable reports to share insights with stakeholders.
  • API access - Integrate usage data with other business systems.

By revealing how Webex services are actually utilized and experienced by employees and customers, Webex Experience Management helps businesses maximize their ROI on collaboration technology investments. It is an essential tool for improving quality of service and user satisfaction.

Cisco Webex Experience Management Features

Features

  1. Usage analytics and insights
  2. Issue detection and troubleshooting
  3. Optimization recommendations
  4. Adoption tracking
  5. Experience benchmarking
  6. Integrations with other Cisco platforms

Pricing

  • Subscription-Based

Pros

In-depth visibility into Webex usage and performance

Helps optimize Webex experience for users

Proactive issue identification and resolution

Improves adoption of Webex services

Benchmarking to compare experience over time and across organizations

Cons

Mainly focused on Webex, limited support for other platforms

Can generate large data volumes requiring robust infrastructure

Advanced features may require professional services engagement

Official Links

Official Website
https://www.cisco.com/c/en/us/products/contact-...

The Best Cisco Webex Experience Management Alternatives

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