Struggling to choose between Fresh Feedback and Delighted? Both products offer unique advantages, making it a tough decision.
Fresh Feedback is a Business & Commerce solution with tags like feedback, reviews, surveys, analytics, automation.
It boasts features such as Review collection, NPS surveys, Powerful analytics, Workflow automation, Integration capabilities and pros including Easy to use interface, Customizable surveys, Automated review collection, Sentiment analysis, Integration with popular apps.
On the other hand, Delighted is a Business & Commerce product tagged with surveys, customer-satisfaction, net-promoter-score, feedback, analytics.
Its standout features include Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights, and it shines with pros like Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Fresh Feedback is a customer feedback software that allows businesses to collect, analyze and take action on customer feedback across multiple channels. It features review collection, NPS surveys, powerful analytics, workflow automation and integration capabilities.
Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.