Qualtrics vs Delighted

Struggling to choose between Qualtrics and Delighted? Both products offer unique advantages, making it a tough decision.

Qualtrics is a Online Services solution with tags like survey, feedback, analytics.

It boasts features such as Online survey builder, Distribution and sharing, Data analysis and reporting, Advanced survey logic, Custom branding, Integrations and pros including User-friendly interface, Powerful analytics and reports, Robust question types and logic, Customizable surveys, Scales for large projects, Integrates with other platforms.

On the other hand, Delighted is a Business & Commerce product tagged with surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

Its standout features include Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights, and it shines with pros like Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

Feature	Qualtrics	Delighted
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Qualtrics

Description: Qualtrics is an online survey software that allows users to create, distribute, and analyze online surveys. It offers easy-to-use templates, advanced logic for complex surveys, and integrations with other platforms.

Delighted

Description: Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Key Features Comparison

Qualtrics Features

• Online survey builder
• Distribution and sharing
• Data analysis and reporting
• Advanced survey logic
• Custom branding
• Integrations

Delighted Features

• Send NPS surveys via email & SMS
• Real-time dashboard to view NPS scores
• Automated workflows based on NPS responses
• Integration with CRM & support tools
• Segment customers & analyze NPS trends
• Custom branding & survey personalization
• API access to survey data & insights

Pros & Cons Analysis

Qualtrics

Pros

• User-friendly interface
• Powerful analytics and reports
• Robust question types and logic
• Customizable surveys
• Scales for large projects
• Integrates with other platforms

Cons

• Can get expensive for large projects
• Steep learning curve for advanced features
• Limited free version
• Must pay for certain advanced features
• Can feel overwhelming for new users

Delighted

Pros

• Simple and intuitive interface
• Powerful segmentation and targeting
• Automated follow-up on detractors
• Easy to integrate with other tools
• Great customer support
• Affordable pricing

Cons

• Limited customization of surveys
• No advanced analytics or reporting
• Slow loading times for large datasets
• No offline survey options
• Steep learning curve for setup

Pricing Comparison

Qualtrics

• Free
• Subscription-Based

Delighted

• Subscription-Based