Customer.guru vs Delighted

Struggling to choose between Customer.guru and Delighted? Both products offer unique advantages, making it a tough decision.

Customer.guru is a Business & Commerce solution with tags like customer-service, ticketing, live-chat, omnichannel.

It boasts features such as Omnichannel customer support, Ticketing and case management, Live chat and messaging, Social media integration, Knowledge base and self-service portal, Reporting and analytics, Automation and workflow management and pros including Comprehensive omnichannel solution, Intuitive and user-friendly interface, Customizable and scalable, Robust reporting and analytics, Integrates with various third-party tools.

On the other hand, Delighted is a Business & Commerce product tagged with surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

Its standout features include Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights, and it shines with pros like Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.