FeedbackRig vs Delighted

Struggling to choose between FeedbackRig and Delighted? Both products offer unique advantages, making it a tough decision.

FeedbackRig is a Business & Commerce solution with tags like reviews, feedback, sentiment-analysis, surveys.

It boasts features such as Centralized feedback collection, Review monitoring, Review response automation, Review analytics, Review display, Targeted review requests, Multi-channel review collection (Email, SMS, Web, Mobile) and pros including Easy to set up and use, Customizable review forms, Powerful analytics and reporting, Helps improve customer satisfaction, Allows targeted outreach to detractors.

On the other hand, Delighted is a Business & Commerce product tagged with surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

Its standout features include Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights, and it shines with pros like Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

FeedbackRig

FeedbackRig

FeedbackRig is a feedback and review management software that allows businesses to collect customer reviews across various touchpoints. It helps centralize feedback collection, analyze sentiment, identify trends, and enable targeted outreach campaigns.

Categories:
Business & Commerce Customer Feedback
reviews feedback sentiment-analysis surveys

FeedbackRig Features

  1. Centralized feedback collection
  2. Review monitoring
  3. Review response automation
  4. Review analytics
  5. Review display
  6. Targeted review requests
  7. Multi-channel review collection (Email, SMS, Web, Mobile)

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Customizable review forms

Powerful analytics and reporting

Helps improve customer satisfaction

Allows targeted outreach to detractors

Cons

Can be pricey for small businesses

Lacks some advanced features like NPS scoring

Review display limited to website, no integration with social media

Delighted

Delighted

Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Categories:
Business & Commerce Customer Experience
surveys customer-satisfaction net-promoter-score feedback analytics

Delighted Features

  1. Send NPS surveys via email & SMS
  2. Real-time dashboard to view NPS scores
  3. Automated workflows based on NPS responses
  4. Integration with CRM & support tools
  5. Segment customers & analyze NPS trends
  6. Custom branding & survey personalization
  7. API access to survey data & insights

Pricing

  • Subscription-Based

Pros

Simple and intuitive interface

Powerful segmentation and targeting

Automated follow-up on detractors

Easy to integrate with other tools

Great customer support

Affordable pricing

Cons

Limited customization of surveys

No advanced analytics or reporting

Slow loading times for large datasets

No offline survey options

Steep learning curve for setup