Positively Free NPS vs Delighted

Struggling to choose between Positively Free NPS and Delighted? Both products offer unique advantages, making it a tough decision.

Positively Free NPS is a Business & Commerce solution with tags like opensource, net-promoter-score, nps, customer-loyalty, customer-feedback.

It boasts features such as Open-source Net Promoter Score software, Gather customer feedback via email surveys, Data analysis tools to measure customer loyalty and pros including Free and open-source, Customizable survey templates, Detailed customer feedback analytics.

On the other hand, Delighted is a Business & Commerce product tagged with surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

Its standout features include Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights, and it shines with pros like Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Positively Free NPS

Positively Free NPS

Positively Free NPS is an open-source Net Promoter Score software designed for gathering customer feedback. It allows sending NPS surveys via email and features data analysis tools to measure customer loyalty.

Categories:
opensource net-promoter-score nps customer-loyalty customer-feedback

Positively Free NPS Features

  1. Open-source Net Promoter Score software
  2. Gather customer feedback via email surveys
  3. Data analysis tools to measure customer loyalty

Pricing

  • Open Source

Pros

Free and open-source

Customizable survey templates

Detailed customer feedback analytics

Cons

Limited survey distribution channels

May require technical expertise to set up

Fewer features compared to paid NPS tools


Delighted

Delighted

Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Categories:
surveys customer-satisfaction net-promoter-score feedback analytics

Delighted Features

  1. Send NPS surveys via email & SMS
  2. Real-time dashboard to view NPS scores
  3. Automated workflows based on NPS responses
  4. Integration with CRM & support tools
  5. Segment customers & analyze NPS trends
  6. Custom branding & survey personalization
  7. API access to survey data & insights

Pricing

  • Subscription-Based

Pros

Simple and intuitive interface

Powerful segmentation and targeting

Automated follow-up on detractors

Easy to integrate with other tools

Great customer support

Affordable pricing

Cons

Limited customization of surveys

No advanced analytics or reporting

Slow loading times for large datasets

No offline survey options

Steep learning curve for setup