Positively Free NPS vs Delighted

Struggling to choose between Positively Free NPS and Delighted? Both products offer unique advantages, making it a tough decision.

Positively Free NPS is a Business & Commerce solution with tags like opensource, net-promoter-score, nps, customer-loyalty, customer-feedback.

It boasts features such as Open-source Net Promoter Score software, Gather customer feedback via email surveys, Data analysis tools to measure customer loyalty and pros including Free and open-source, Customizable survey templates, Detailed customer feedback analytics.

On the other hand, Delighted is a Business & Commerce product tagged with surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

Its standout features include Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights, and it shines with pros like Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

Feature	Positively Free NPS	Delighted
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Positively Free NPS

Description: Positively Free NPS is an open-source Net Promoter Score software designed for gathering customer feedback. It allows sending NPS surveys via email and features data analysis tools to measure customer loyalty.

Delighted

Description: Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Key Features Comparison

Positively Free NPS Features

• Open-source Net Promoter Score software
• Gather customer feedback via email surveys
• Data analysis tools to measure customer loyalty

Delighted Features

• Send NPS surveys via email & SMS
• Real-time dashboard to view NPS scores
• Automated workflows based on NPS responses
• Integration with CRM & support tools
• Segment customers & analyze NPS trends
• Custom branding & survey personalization
• API access to survey data & insights

Pros & Cons Analysis

Positively Free NPS

Pros

• Free and open-source
• Customizable survey templates
• Detailed customer feedback analytics

Cons

• Limited survey distribution channels
• May require technical expertise to set up
• Fewer features compared to paid NPS tools

Delighted

Pros

• Simple and intuitive interface
• Powerful segmentation and targeting
• Automated follow-up on detractors
• Easy to integrate with other tools
• Great customer support
• Affordable pricing

Cons

• Limited customization of surveys
• No advanced analytics or reporting
• Slow loading times for large datasets
• No offline survey options
• Steep learning curve for setup

Pricing Comparison

Positively Free NPS

• Open Source

Delighted

• Subscription-Based