Delighted vs LimeSurvey

Delighted — Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey resp

LimeSurvey — LimeSurvey is an open source online survey tool for building and publishing online surveys. It allows users to create simple to advanced surveys, add logic like branching, distribute via links, and an

Delighted offers Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, while LimeSurvey provides Questionnaire building with drag & drop interface, Support for different question types like single-choice, multiple-choice, arrays, matrices, etc, Skip logic and branching, Multiple language support, Customizable themes.

Delighted stands out for Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors; LimeSurvey is known for Free and open source, Powerful and flexible survey building, Good documentation and active community support.

Feature	Delighted	LimeSurvey
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services
Pricing	N/A	Open Source

Product Overview

Delighted

Description: Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

LimeSurvey

Description: LimeSurvey is an open source online survey tool for building and publishing online surveys. It allows users to create simple to advanced surveys, add logic like branching, distribute via links, and analyze response data.

Key Features Comparison

Delighted Features

• Send NPS surveys via email & SMS
• Real-time dashboard to view NPS scores
• Automated workflows based on NPS responses
• Integration with CRM & support tools
• Segment customers & analyze NPS trends
• Custom branding & survey personalization
• API access to survey data & insights

LimeSurvey Features

• Questionnaire building with drag & drop interface
• Support for different question types like single-choice, multiple-choice, arrays, matrices, etc
• Skip logic and branching
• Multiple language support
• Customizable themes
• Data export in multiple formats like CSV, Excel, SPSS, etc
• Statistics and graphs for data analysis
• Access control and permissions
• Email notifications and reminders

Pros & Cons Analysis

Delighted

Pros

• Simple and intuitive interface
• Powerful segmentation and targeting
• Automated follow-up on detractors
• Easy to integrate with other tools
• Great customer support
• Affordable pricing

Cons

• Limited customization of surveys
• No advanced analytics or reporting
• Slow loading times for large datasets
• No offline survey options
• Steep learning curve for setup

LimeSurvey

Pros

• Free and open source
• Powerful and flexible survey building
• Good documentation and active community support
• Self-hosted - data stays with you
• Feature-rich even in free version

Cons

• Steep learning curve
• Setting up and managing surveys requires technical skills
• Limited free version lacks some advanced features
• No native mobile app

Pricing Comparison

Delighted

• Not listed

LimeSurvey

• Open Source