Retently Sentiment
Retently Sentiment is a sentiment analysis tool that analyzes customer feedback to help understand how customers feel about a brand, product or service. It uses natural language processing to categorize feedback as positive, negative or neutral.
sentiment-analysis
nlp
customer-feedback
Retently Sentiment: Analyze Customer Feedback
Retently Sentiment is a sentiment analysis tool that analyzes customer feedback to help understand how customers feel about a brand, product or service. It uses natural language processing to categorize feedback as positive, negative or neutral.
What is Retently Sentiment?
Retently Sentiment is a cloud-based sentiment analysis software that helps businesses understand how their customers feel about their brand, products or services. It works by analyzing customer feedback including reviews, surveys, social media comments and more using natural language processing and machine learning.
Key features include:
- Sentiment analysis - Categorizes text feedback as positive, negative or neutral with accuracy over 90%.
- Volume analysis - Tracks changes in sentiment metrics over time.
- Integrations - Integrates with survey tools, review sites, social media and more to import feedback.
- Customization - Allows creating customized tags and lexicons tailored to your business.
- Comparison - Compare sentiment for different products, locations or competitors.
- Reporting & Dashboards - Get clear visual reports to share insights on customer satisfaction.
Overall Retently Sentiment replaces manual sentiment analysis to provide businesses with an automated and scalable way to turn unstructured text feedback into valuable customer intelligence and insights.
Retently Sentiment Features
Features
- Sentiment analysis of customer feedback
- Categorizes feedback as positive, negative or neutral
- Analyzes data from surveys, reviews, social media, etc
- Provides sentiment over time and by source
- Integrates with CRM and support platforms
- Customizable dashboards and reporting
Pricing
- Free
- Freemium
- Subscription-Based
Pros
Saves time analyzing customer sentiment manually
Provides actionable insights from customer feedback
Helps prioritize improvements based on customer sentiment
Easy to set up and use
Works across multiple feedback channels
Cons
May miss nuance in some customer feedback
Accuracy depends on training data quality
Limited customization compared to enterprise tools
No transcript analysis for voice or video
Official Links
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