Discover the power of customer feedback analysis with Chattermill, a cutting-edge platform that leverages NLP and machine learning to provide actionable insights from surveys, reviews, and social media data.
Chattermill is a customer experience analytics software that allows businesses to centralize, analyze and take action on customer feedback data from various sources to improve products, services and customer experiences.
It uses natural language processing and machine learning algorithms to analyze unstructured data like customer surveys, online reviews, feedback forms and social media conversations at scale. Sentiment, topics, categories and other insights are automatically detected.
Key features include:
- Data centralization from 30+ sources including SurveyMonkey, Google Reviews, Facebook, Salesforce, Zendesk etc.
- Sentiment analysis, topic extraction and automatic categorization of feedback data.
- Comparison of feedback data across locations, products, time periods etc.
- Prioritization based on impact so you can focus on the most critical feedback.
- Collaboration tools to discuss insights and create tasks.
- Benchmarks against competitors.
- Executive reporting and presentation-ready reports.
It's easy to get started with simple data integrations and an intuitive interface. Chattermill is used by consumer brands like Airbnb, ClassPass, HelloFresh etc. to help them listen better to the voice of their customers.
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