Struggling to choose between Delighted and Customer.guru? Both products offer unique advantages, making it a tough decision.
Delighted is a Business & Commerce solution with tags like surveys, customer-satisfaction, net-promoter-score, feedback, analytics.
It boasts features such as Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights and pros including Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.
On the other hand, Customer.guru is a Business & Commerce product tagged with customer-service, ticketing, live-chat, omnichannel.
Its standout features include Omnichannel customer support, Ticketing and case management, Live chat and messaging, Social media integration, Knowledge base and self-service portal, Reporting and analytics, Automation and workflow management, and it shines with pros like Comprehensive omnichannel solution, Intuitive and user-friendly interface, Customizable and scalable, Robust reporting and analytics, Integrates with various third-party tools.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.
Customer.guru is a customer support software that provides an omnichannel solution for managing customer interactions across multiple channels like email, live chat, social media, and more. It enables businesses to deliver a seamless customer experience.