Retently Sentiment vs SatisMeter

Struggling to choose between Retently Sentiment and SatisMeter? Both products offer unique advantages, making it a tough decision.

Retently Sentiment is a Ai Tools & Services solution with tags like sentiment-analysis, nlp, customer-feedback.

It boasts features such as Sentiment analysis of customer feedback, Categorizes feedback as positive, negative or neutral, Analyzes data from surveys, reviews, social media, etc, Provides sentiment over time and by source, Integrates with CRM and support platforms, Customizable dashboards and reporting and pros including Saves time analyzing customer sentiment manually, Provides actionable insights from customer feedback, Helps prioritize improvements based on customer sentiment, Easy to set up and use, Works across multiple feedback channels.

On the other hand, SatisMeter is a Business & Commerce product tagged with survey, feedback, analytics.

Its standout features include Create and send surveys via email, web, mobile app, Integrate with CRM, helpdesk, marketing automation tools, Real-time dashboard to view survey responses, Sentiment analysis and text analytics on open-ended questions, Custom reporting and data exports, Anonymous survey option to protect respondent privacy, Multilingual surveys, and it shines with pros like Easy to create and customize surveys, Robust analytics and reporting, Integrates with many business systems, Mobile app for collecting feedback on-the-go, Helps identify areas for improvement.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Retently Sentiment

Retently Sentiment

Retently Sentiment is a sentiment analysis tool that analyzes customer feedback to help understand how customers feel about a brand, product or service. It uses natural language processing to categorize feedback as positive, negative or neutral.

Categories:
sentiment-analysis nlp customer-feedback

Retently Sentiment Features

  1. Sentiment analysis of customer feedback
  2. Categorizes feedback as positive, negative or neutral
  3. Analyzes data from surveys, reviews, social media, etc
  4. Provides sentiment over time and by source
  5. Integrates with CRM and support platforms
  6. Customizable dashboards and reporting

Pricing

  • Free
  • Freemium
  • Subscription-Based

Pros

Saves time analyzing customer sentiment manually

Provides actionable insights from customer feedback

Helps prioritize improvements based on customer sentiment

Easy to set up and use

Works across multiple feedback channels

Cons

May miss nuance in some customer feedback

Accuracy depends on training data quality

Limited customization compared to enterprise tools

No transcript analysis for voice or video


SatisMeter

SatisMeter

SatisMeter is a customer satisfaction feedback and survey software. It allows businesses to create surveys, collect feedback from customers across channels, analyze responses, and gain insights to improve products, services and experiences.

Categories:
survey feedback analytics

SatisMeter Features

  1. Create and send surveys via email, web, mobile app
  2. Integrate with CRM, helpdesk, marketing automation tools
  3. Real-time dashboard to view survey responses
  4. Sentiment analysis and text analytics on open-ended questions
  5. Custom reporting and data exports
  6. Anonymous survey option to protect respondent privacy
  7. Multilingual surveys

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to create and customize surveys

Robust analytics and reporting

Integrates with many business systems

Mobile app for collecting feedback on-the-go

Helps identify areas for improvement

Cons

Can get expensive for large survey volumes

Advanced features like data exports require higher tiers

Setup and learning curve may be steep for non-technical users