UserVoice vs SatisMeter

Struggling to choose between UserVoice and SatisMeter? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, SatisMeter is a Business & Commerce product tagged with survey, feedback, analytics.

Its standout features include Create and send surveys via email, web, mobile app, Integrate with CRM, helpdesk, marketing automation tools, Real-time dashboard to view survey responses, Sentiment analysis and text analytics on open-ended questions, Custom reporting and data exports, Anonymous survey option to protect respondent privacy, Multilingual surveys, and it shines with pros like Easy to create and customize surveys, Robust analytics and reporting, Integrates with many business systems, Mobile app for collecting feedback on-the-go, Helps identify areas for improvement.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially


SatisMeter

SatisMeter

SatisMeter is a customer satisfaction feedback and survey software. It allows businesses to create surveys, collect feedback from customers across channels, analyze responses, and gain insights to improve products, services and experiences.

Categories:
survey feedback analytics

SatisMeter Features

  1. Create and send surveys via email, web, mobile app
  2. Integrate with CRM, helpdesk, marketing automation tools
  3. Real-time dashboard to view survey responses
  4. Sentiment analysis and text analytics on open-ended questions
  5. Custom reporting and data exports
  6. Anonymous survey option to protect respondent privacy
  7. Multilingual surveys

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to create and customize surveys

Robust analytics and reporting

Integrates with many business systems

Mobile app for collecting feedback on-the-go

Helps identify areas for improvement

Cons

Can get expensive for large survey volumes

Advanced features like data exports require higher tiers

Setup and learning curve may be steep for non-technical users