HelpDesk by LiveChat vs UserVoice

Struggling to choose between HelpDesk by LiveChat and UserVoice? Both products offer unique advantages, making it a tough decision.

HelpDesk by LiveChat is a Business & Commerce solution with tags like help-desk, ticketing-system, live-chat, email, social-media, customer-support.

It boasts features such as Shared team inbox, CSAT surveys, Help desk ticketing system, Canned responses, Custom integrations and pros including Centralized customer communication management, Ability to handle multiple communication channels, Customizable canned responses for faster responses, Detailed reporting and analytics.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

Feature	HelpDesk by LiveChat	UserVoice
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

HelpDesk by LiveChat

Description: HelpDesk by LiveChat is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messengers, and social media from one dashboard. It offers features like shared team inbox, CSAT surveys, help desk ticketing system, canned responses, and custom integrations.

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Key Features Comparison

HelpDesk by LiveChat Features

• Shared team inbox
• CSAT surveys
• Help desk ticketing system
• Canned responses
• Custom integrations

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Pros & Cons Analysis

HelpDesk by LiveChat

Pros

• Centralized customer communication management
• Ability to handle multiple communication channels
• Customizable canned responses for faster responses
• Detailed reporting and analytics

Cons

• Limited free plan features
• Pricing can be expensive for smaller businesses
• Learning curve for new users

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Pricing Comparison

HelpDesk by LiveChat

• Subscription-Based

UserVoice

• Freemium
• Subscription-Based