HelpDesk by LiveChat vs UserVoice

Struggling to choose between HelpDesk by LiveChat and UserVoice? Both products offer unique advantages, making it a tough decision.

HelpDesk by LiveChat is a Business & Commerce solution with tags like help-desk, ticketing-system, live-chat, email, social-media, customer-support.

It boasts features such as Shared team inbox, CSAT surveys, Help desk ticketing system, Canned responses, Custom integrations and pros including Centralized customer communication management, Ability to handle multiple communication channels, Customizable canned responses for faster responses, Detailed reporting and analytics.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.