Zonka Feedback vs UserVoice

Struggling to choose between Zonka Feedback and UserVoice? Both products offer unique advantages, making it a tough decision.

Zonka Feedback is a Business & Commerce solution with tags like survey, analytics, reporting.

It boasts features such as Customizable surveys, Feedback widgets, Powerful analytics and reporting and pros including Easy to create and send surveys, Integrates with popular tools like Salesforce and Slack, Detailed analytics and reports.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Zonka Feedback

Zonka Feedback

Zonka Feedback is a customer feedback and survey software that allows businesses to collect feedback across multiple channels, analyze results, and take action. It provides customizable surveys, feedback widgets, powerful analytics and reporting.

Categories:
Business & Commerce Customer Feedback
survey analytics reporting

Zonka Feedback Features

  1. Customizable surveys
  2. Feedback widgets
  3. Powerful analytics and reporting

Pricing

  • Subscription-Based

Pros

Easy to create and send surveys

Integrates with popular tools like Salesforce and Slack

Detailed analytics and reports

Cons

Can be pricey for small businesses

Mobile app needs improvement

Steep learning curve initially

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially