Reamaze vs UserVoice

Struggling to choose between Reamaze and UserVoice? Both products offer unique advantages, making it a tough decision.

Reamaze is a Online Services solution with tags like live-chat, help-desk, knowledge-base, customer-support, ticketing, automation.

It boasts features such as Live Chat, Help Desk & Ticketing, Knowledge Base, Automation, Analytics & Reports, Integrations, Multi-Channel Support and pros including Intuitive interface, Robust feature set, Affordable pricing, Good for small businesses, Easy to set up and use.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

Feature	Reamaze	UserVoice
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Reamaze

Description: Reamaze is a customer service software that provides live chat, help desk, and knowledge base features to help companies support their customers. It allows assigning tickets, automating responses, and providing self-service content to customers.

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Key Features Comparison

Reamaze Features

• Live Chat
• Help Desk & Ticketing
• Knowledge Base
• Automation
• Analytics & Reports
• Integrations
• Multi-Channel Support

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Pros & Cons Analysis

Reamaze

Pros

• Intuitive interface
• Robust feature set
• Affordable pricing
• Good for small businesses
• Easy to set up and use

Cons

• Can be complex for basic users
• Limited customization options
• No phone support
• Lacks some advanced features of competitors

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Pricing Comparison

Reamaze

• Freemium
• Subscription-Based

UserVoice

• Freemium
• Subscription-Based