ReadyDesk vs UserVoice

Struggling to choose between ReadyDesk and UserVoice? Both products offer unique advantages, making it a tough decision.

ReadyDesk is a Business & Commerce solution with tags like shared-inbox, help-desk, live-chat, customer-service, customer-queries.

It boasts features such as Shared inbox, Help desk, Live chat, Ticket management, Knowledge base, Customer profiles, SLA policies, Real-time analytics and pros including Intuitive interface, Omnichannel support, Customizable workflows, Robust automation, Powerful reporting, Secure data encryption, Scalable pricing tiers.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ReadyDesk

ReadyDesk

ReadyDesk is a customer service software that provides shared inbox, help desk, and live chat functionalities for teams. It enables managing customer queries from multiple channels in one place.

Categories:
Business & Commerce Customer Service
shared-inbox help-desk live-chat customer-service customer-queries

ReadyDesk Features

  1. Shared inbox
  2. Help desk
  3. Live chat
  4. Ticket management
  5. Knowledge base
  6. Customer profiles
  7. SLA policies
  8. Real-time analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Omnichannel support

Customizable workflows

Robust automation

Powerful reporting

Secure data encryption

Scalable pricing tiers

Cons

Steep learning curve

Limited native integrations

No native phone support

Can be pricey for smaller teams

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially