GetFeedback vs CustomerSure

Struggling to choose between GetFeedback and CustomerSure? Both products offer unique advantages, making it a tough decision.

GetFeedback is a Business & Commerce solution with tags like survey, feedback, polls, nps, drag-and-drop, automated, advanced-logic, templates.

It boasts features such as Drag & drop survey builder, Advanced skip logic, Customizable design themes, Automated workflows, Real-time analytics, Integrations with CRM & marketing tools and pros including Intuitive interface, Robust features for advanced surveys, Great customer support, Flexible pricing options.

On the other hand, CustomerSure is a Business & Commerce product tagged with customer-service, ticketing, knowledge-base, analytics.

Its standout features include Knowledge base, Ticketing and workflow automation, Multi-channel support (email, chat, social media, phone), CSAT surveys, Analytics and reporting, and it shines with pros like Intuitive and easy to use interface, Robust feature set for customer service teams, Integrations with popular software like Salesforce and Zendesk, Scales to support large contact volumes, Helps improve customer satisfaction.

Feature	GetFeedback	CustomerSure
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

GetFeedback

Description: GetFeedback is an online survey and feedback software that allows users to create surveys, polls, NPS scores and more to gather customer feedback. It has simple drag and drop survey building, automated workflows, advanced logic and professional questionnaire templates.

CustomerSure

Description: CustomerSure is a customer service software that helps companies deliver exceptional support across channels like email, chat, social media, and phone. It includes features like knowledge base, ticketing workflow automation, csat surveys, and analytics.

Key Features Comparison

GetFeedback Features

• Drag & drop survey builder
• Advanced skip logic
• Customizable design themes
• Automated workflows
• Real-time analytics
• Integrations with CRM & marketing tools

CustomerSure Features

• Knowledge base
• Ticketing and workflow automation
• Multi-channel support (email, chat, social media, phone)
• CSAT surveys
• Analytics and reporting

Pros & Cons Analysis

GetFeedback

Pros

• Intuitive interface
• Robust features for advanced surveys
• Great customer support
• Flexible pricing options

Cons

• Steep learning curve for some advanced features
• Additional fees for some integrations
• Limited free plan

CustomerSure

Pros

• Intuitive and easy to use interface
• Robust feature set for customer service teams
• Integrations with popular software like Salesforce and Zendesk
• Scales to support large contact volumes
• Helps improve customer satisfaction

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Setup and configuration can be complex initially
• Lacks niche features offered by some competitors

Pricing Comparison

GetFeedback

• Freemium
• Subscription-Based

CustomerSure

• Subscription-Based
• Custom Pricing