Survicate vs CustomerSure

Struggling to choose between Survicate and CustomerSure? Both products offer unique advantages, making it a tough decision.

Survicate is a Online Services solution with tags like survey, feedback, analytics, reporting, customer-insights.

It boasts features such as Drag & drop survey builder, 150+ survey templates, Distribution via email, web links, QR codes, Real-time analytics dashboard, Custom reporting, Integrations with apps like Slack, Zapier, Team collaboration, Custom branding and pros including Intuitive interface, Robust analytics and reporting, Easy distribution options, Good value for money, Great customer support.

On the other hand, CustomerSure is a Business & Commerce product tagged with customer-service, ticketing, knowledge-base, analytics.

Its standout features include Knowledge base, Ticketing and workflow automation, Multi-channel support (email, chat, social media, phone), CSAT surveys, Analytics and reporting, and it shines with pros like Intuitive and easy to use interface, Robust feature set for customer service teams, Integrations with popular software like Salesforce and Zendesk, Scales to support large contact volumes, Helps improve customer satisfaction.

Feature	Survicate	CustomerSure
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Survicate

Description: Survicate is an online survey and feedback software that allows users to create surveys, polls, NPS surveys, and feedback forms to gather customer insights. It provides easy drag and drop survey building, distribution via email and web links, and real-time analytics and reporting.

CustomerSure

Description: CustomerSure is a customer service software that helps companies deliver exceptional support across channels like email, chat, social media, and phone. It includes features like knowledge base, ticketing workflow automation, csat surveys, and analytics.

Key Features Comparison

Survicate Features

• Drag & drop survey builder
• 150+ survey templates
• Distribution via email, web links, QR codes
• Real-time analytics dashboard
• Custom reporting
• Integrations with apps like Slack, Zapier
• Team collaboration
• Custom branding

CustomerSure Features

• Knowledge base
• Ticketing and workflow automation
• Multi-channel support (email, chat, social media, phone)
• CSAT surveys
• Analytics and reporting

Pros & Cons Analysis

Survicate

Pros

• Intuitive interface
• Robust analytics and reporting
• Easy distribution options
• Good value for money
• Great customer support

Cons

• Can be pricey for larger teams
• Limited logic options in survey builder
• No offline survey option
• No API access

CustomerSure

Pros

• Intuitive and easy to use interface
• Robust feature set for customer service teams
• Integrations with popular software like Salesforce and Zendesk
• Scales to support large contact volumes
• Helps improve customer satisfaction

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Setup and configuration can be complex initially
• Lacks niche features offered by some competitors

Pricing Comparison

Survicate

• Freemium
• Subscription-Based

CustomerSure

• Subscription-Based
• Custom Pricing