Asterisk vs Avaya Voice Portal

Struggling to choose between Asterisk and Avaya Voice Portal? Both products offer unique advantages, making it a tough decision.

Asterisk is a Network & Admin solution with tags like voip, pbx, telephony.

It boasts features such as PBX functionality, VoIP, Interactive voice response, Voicemail, Conference calling, Call routing, Call queuing and pros including Open source and free, Highly customizable, Supports many protocols and codecs, Active development community, Integrates with many CRM and business software.

On the other hand, Avaya Voice Portal is a Business & Commerce product tagged with interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

Its standout features include Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus, and it shines with pros like Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

Feature	Asterisk	Avaya Voice Portal
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

Asterisk

Description: Asterisk is an open source communications software that allows you to build telephony applications and services. It supports voice over IP, video conferencing, voicemail, auto attendant, interactive voice response, and more. It can be used to build PBX systems, call center solutions, and other communications platforms.

Avaya Voice Portal

Description: Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Key Features Comparison

Asterisk Features

• PBX functionality
• VoIP
• Interactive voice response
• Voicemail
• Conference calling
• Call routing
• Call queuing

Avaya Voice Portal Features

• Speech recognition
• Text-to-speech capabilities
• Call routing and IVR
• Integration with back-end systems
• Self-service applications
• Automated phone menus

Pros & Cons Analysis

Asterisk

Pros

• Open source and free
• Highly customizable
• Supports many protocols and codecs
• Active development community
• Integrates with many CRM and business software

Cons

• Steep learning curve
• Requires technical expertise to setup and manage
• Limited official support
• Fragmented documentation
• Not as feature rich as proprietary PBX systems

Avaya Voice Portal

Pros

• Improves customer experience
• Reduces call center volume
• Enables 24/7 self-service
• Easy to build and manage IVRs
• Integrates with CRM and databases

Cons

• Can be expensive
• Requires expertise to build properly
• Speech recognition accuracy varies
• Integration can be complex
• Self-service not suitable for all interactions

Pricing Comparison

Asterisk

• Open Source

Avaya Voice Portal

• Subscription-Based
• Custom Pricing