Avaya Voice Portal
Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.
interactive-voice-response
ivr
automated-phone-menus
selfservice
speech-recognition
texttospeech
call-routing
Avaya Voice Portal: Interactive IVR Platform for Automated Phone Menus
An interactive voice response platform enabling speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.
What is Avaya Voice Portal?
Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.
Key features of Avaya Voice Portal include:
- Intuitive drag-and-drop interface to build IVR scripts and call flows
- Support for speech recognition to allow callers to speak responses rather than keying in numbers
- Text-to-speech capability to read prompts and information to callers
- Capabilities such as data capture, transactions, account status checks and transfers
- Integration with CRM systems, databases and web services using standard APIs
- Reporting on IVR usage and traffic statistics
- Multi-channel support with inbound and outbound calling as well as integration with other channels like SMS, email and web
Avaya Voice Portal makes it possible for companies to set up 24/7 automated customer service phone systems. Reduces call volume to live agents by providing some services via self-service. For example, callers can check order status, find store locations or reset a password using speech recognition or keypad menus.
Avaya Voice Portal Features
Features
- Speech recognition
- Text-to-speech capabilities
- Call routing and IVR
- Integration with back-end systems
- Self-service applications
- Automated phone menus
Pricing
- Subscription-Based
- Custom Pricing
Pros
Improves customer experience
Reduces call center volume
Enables 24/7 self-service
Easy to build and manage IVRs
Integrates with CRM and databases
Cons
Can be expensive
Requires expertise to build properly
Speech recognition accuracy varies
Integration can be complex
Self-service not suitable for all interactions
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