Cloud Telephony vs Avaya Voice Portal

Struggling to choose between Cloud Telephony and Avaya Voice Portal? Both products offer unique advantages, making it a tough decision.

Cloud Telephony is a Business & Commerce solution with tags like cloud, telephony, voice, calls, internet.

It boasts features such as Cloud-based telephony system, Ability to make and receive calls over the internet, Integration with various devices and software, Scalable and flexible solution, Automated call routing and distribution, Call recording and monitoring features, Unified communication and collaboration tools, Mobile and remote access capabilities and pros including Reduced upfront costs and maintenance, Scalability to accommodate business growth, Increased mobility and remote work capabilities, Centralized management and control, Improved customer experience with advanced features, Potential for cost savings on long-distance and international calls.

On the other hand, Avaya Voice Portal is a Business & Commerce product tagged with interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

Its standout features include Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus, and it shines with pros like Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.