Cloud Telephony
Cloud telephony refers to a voice communication service hosted in the cloud, rather than a business's on-premises phone system. It allows connecting landline and mobile phones to make and receive calls over the internet.
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Cloud Telephony: Hosted Voice Communication
Cloud telephony refers to a voice communication service hosted in the cloud, rather than a business's on-premises phone system. It allows connecting landline and mobile phones to make and receive calls over the internet.
What is Cloud Telephony?
Cloud telephony, also known as hosted telephony, is a business phone service that is delivered over the internet rather than an on-premises private branch exchange (PBX) system. It allows businesses to utilize the latest voice over internet protocol (VoIP) technologies without having to invest in and maintain an expensive hardware PBX system on-site.
With cloud telephony, all PBX functionality is handled in the cloud by the service provider. This includes call routing, PBX features like auto attendants and interactive voice response (IVR) menus, voicemail, and more. Phones in the office connect to the cloud PBX system over the internet to make and receive calls.
Some key benefits of cloud telephony include:
- Cost savings from not having to purchase and replace a PBX system
- Flexibility to scale up or down as business needs change
- Advanced features like interactive voice menus and visual dashboards
- Integration with CRM and other business software
- Increased mobility as calls can be answered anywhere with an internet connection
Overall, cloud telephony simplifies phone system management for businesses while providing enterprise-grade calling features, reliability, and flexibility at an affordable price point compared to traditional on-premises PBX systems.
Cloud Telephony Features
Features
- Cloud-based telephony system
- Ability to make and receive calls over the internet
- Integration with various devices and software
- Scalable and flexible solution
- Automated call routing and distribution
- Call recording and monitoring features
- Unified communication and collaboration tools
- Mobile and remote access capabilities
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Reduced upfront costs and maintenance
Scalability to accommodate business growth
Increased mobility and remote work capabilities
Centralized management and control
Improved customer experience with advanced features
Potential for cost savings on long-distance and international calls
Cons
Dependency on stable internet connectivity
Potential security and privacy concerns
Learning curve for employees to adapt to new system
Limited control over infrastructure compared to on-premises systems
Potential issues with call quality and reliability depending on network conditions
Official Links
The Best Cloud Telephony Alternatives
Top Business & Commerce and Communication and other similar apps like Cloud Telephony
Here are some alternatives to Cloud Telephony:
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Twilio
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Asterisk
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XiVO
XiVO is an open-source IP PBX (Private Branch Exchange) software designed specifically for small and medium businesses. It can be installed on commodity hardware to provide a full-featured business phone system.Key features of XiVO include:Call routing and IVR menus to direct calls to the right people and departmentsVoicemail and voicemail-to-email...
Plivo
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Ozeki Phone Systems
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Infobip
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Voximplant
Voximplant is a cloud communications platform that allows developers to add voice, video, messaging and other communication capabilities into their applications. It is designed to handle large volumes of traffic and provide reliable connectivity.Some key features of Voximplant include:Cloud-based infrastructure that is scalable and reliableVoice and video calling APIsInstant messaging/chat...
RingCentral Engage Digital
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Avaya Voice Portal
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Plum DEV
Plum DEV is an open-source low-code platform designed for rapidly building internal business web applications. It enables users to visually model data, business logic, and user interfaces through a drag-and-drop interface to quickly generate full-stack web apps without hand-coding.Some key features of Plum DEV include:Visual data modeling - Intuitively define...
Voiceglue
Voiceglue is a call tracking and analytics software designed for call-driven businesses to optimize their marketing campaigns and phone support operations. It works by assigning unique phone numbers to different advertising channels, enabling businesses to identify the source of each call and measure the effectiveness of campaigns.Key features of Voiceglue...
Aspect Prophecy
Aspect Prophecy is a comprehensive requirements management solution designed for software teams to capture, organize, analyze, and track requirements throughout the software development lifecycle.Key features of Aspect Prophecy include:Centralized requirements repository to store all functional and non-functional requirementsHierarchical structuring and categorization of requirements using user-defined attributesTraceability matrix providing bi-directional traceability...
Genesys
Genesys is an industry-leading customer experience platform trusted by organizations worldwide to orchestrate people-centric customer and employee experiences at scale across the contact center, back office and branches. With robust omnichannel routing, workforce engagement, analytics and artificial intelligence, Genesys solutions put the customer at the center of business operations to...
Slingshot VoIP
Slingshot VoIP is a cloud-based business phone system catering to the communication needs of small and midsize businesses. It provides an easy-to-use web interface to manage a full-featured phone system without the need for on-premise hardware.Key features of Slingshot VoIP include:Cloud-based system that can be accessed from anywhereIntuitive dashboard to...
Cisco IOS Voice XML Browser
The Cisco IOS Voice XML Browser is a voice-enabled application platform integrated in Cisco IOS Software. It enables customers to rapidly deploy cost-effective, voice-enabled services that can be accessed over the phone rather than through a graphical user interface.Key capabilities and benefits of the Voice XML Browser include:Support for VoiceXML...
