Infobip
Infobip is a cloud communications platform that enables businesses to build connected customer experiences across messages, voice, and video. Its solutions help companies engage their customers through multiple communication channels.
messaging
voice
video
cloud-communications
customer-engagement
Infobip: Cloud Communications Platform for Connected Customer Experiences
A cloud communications platform enabling businesses to build connected customer experiences across messages, voice, and video, with solutions to engage customers through multiple channels.
What is Infobip?
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey. Founded in 2006, Infobip offers a full-stack solution to power omnichannel communications over messages, voice, email, and video channels.
Key capabilities and solutions offered by Infobip include:
- Cloud contact center - Features like IVR flows, automatic call distribution, agent desktop apps, quality management, and analytics
- Omnichannel messaging - SMS, RCS, WhatsApp, Viber, Facebook Messenger supported across one platform
- Email and push notifications
- User authentication via OTP and 2FA
- Chatbot builder
- Tools for journey orchestration, customer data platform, and campaign management
Infobip serves over 800 direct telecom connections worldwide, enabling global reach and scale for customer communications. Some of its notable clients include Uber, Ikea, Nissan, Santander Bank, Burger King, and Banca Intesa.
Key benefits offered by Infobip include reduced development and integration complexity, faster time-to-market, high deliverability rates, 24x7 technical support, and expertise in compliance with regional regulations.
Infobip Features
Features
- Omnichannel communications
- Conversational messaging
- Programmable communications
- Customer data platform
- Contact center
Pricing
- Subscription-Based
- Pay-As-You-Go
- Custom Pricing
Pros
Scalable and reliable infrastructure
Easy integration
Global reach
Flexible pricing
Good support
Cons
Can be complex to set up
Limited free tier
Expensive at scale
Official Links
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