Cisco Contact Center

Cisco Contact Center is a customer service software solution that helps manage interactions across multiple channels, including phone calls, chat, email, and social media. It provides features like intelligent call routing, reporting, andCRM integrations.

Cisco Contact Center alternatives ➤

What is Cisco Contact Center?

Cisco Contact Center is a complex, modular software suite used by many large enterprises to manage omnichannel customer interactions. It combines automatic call distribution (ACD) with an intelligent contact routing engine to connect each customer to the right agent. Some key features:

Intelligent call routing and auto queuing of calls based on business rules
Advanced IVR capabilities to deliver self-service options to callers
Multichannel support for voice, email, web chat, SMS, and social media channels
CRM integrations to deliver customer history and data directly to agents
Real-time and historical reporting on call volume, handle time, service levels, and agent utilization
Centralized administration and management of virtual contact centers across multiple global sites
APIs and plugins to allow high levels of customization and integration with other systems
Speech and text analytics capabilities powered by AI and machine learning

Overall, Cisco Contact Center is an enterprise-grade solution packed with features to help large companies gain operational efficiencies and deliver seamless, contextual customer experiences across channels.

Official Links

Official Website
www.cisco.com/c/en/us/products/contact-...

The Best Cisco Contact Center Alternatives

Top Apps like Cisco Contact Center

Twilio, Nexmo, Maytapi, Infobip, Amazon Connect, Anywhere365, Zoho Remotely are some alternatives to Cisco Contact Center.

Sugggest an alternative ❐

Twilio

Twilio is a cloud communications platform that enables developers to easily build voice, video, and messaging capabilities into web, desktop, and mobile software applications. Some key aspects of Twilio:APIs for communications - Twilio provides REST APIs to initiate outbound calls and texts, receive inbound communications, conduct video chats, etc...

Nexmo

Nexmo is a cloud communications platform that enables developers to seamlessly integrate messaging, voice and phone capabilities into web, mobile and internal business applications. The company provides API-based building blocks that handle common communication functions like SMS, voice calls, app-to-phone capabilities, phone number provisioning and more.Key features of Nexmo...

Maytapi

Maytapi is an open-source telephony platform designed to simplify communications-enabled software development. It provides a set of APIs and tools that allow developers to easily integrate phone calls, text messages, and other telephony features into business applications.Some key capabilities and benefits of Maytapi include:Abstracts the complexity of telephony...

Infobip

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey. Founded in 2006, Infobip offers a full-stack solution to power omnichannel communications over messages, voice, email, and video channels.Key capabilities and solutions offered by Infobip include:Cloud contact...

Amazon Connect

Amazon Connect is a cloud-based contact center service offered by Amazon Web Services (AWS). It provides a complete solution for companies to set up and manage a contact center without the need for expensive hardware or resources.Some key features of Amazon Connect include:Automatic call distribution (ACD) - Intelligently...

Anywhere365

Anywhere365 is a cloud-based contact center solution designed to help companies manage customer interactions across multiple channels. It allows organizations to bring together different communication channels - including voice, chat, email, and social media - into a single, unified platform.Key features of Anywhere365 include:Omni-channel routing - Anywhere365 intelligently...

Zoho Remotely

Zoho Remotely is a feature-rich remote desktop software designed to help IT teams deliver fast and effective remote technical support. It allows technicians to gain control of remote computers via the internet to diagnose and resolve issues in real-time.Key features of Zoho Remotely include:Secure remote desktop control with...