Anywhere365
Anywhere365 is a cloud-based contact center solution that allows companies to integrate communication channels like voice, chat, email, and social media. It provides omni-channel routing, interactive voice response, call recording, and reporting features.
cloudbased
omnichannel
call-routing
ivr
call-recording
Anywhere365: Cloud-Based Contact Center Solution
Anywhere365 integrates communication channels like voice, chat, email, and social media for omni-channel routing, interactive voice response, call recording, and reporting features.
What is Anywhere365?
Anywhere365 is a cloud-based contact center solution designed to help companies manage customer interactions across multiple channels. It allows organizations to bring together different communication channels - including voice, chat, email, and social media - into a single, unified platform.
Key features of Anywhere365 include:
- Omni-channel routing - Anywhere365 intelligently routes interactions to the right agents based on skills, availability, and priority rules. This provides a seamless experience for customers.
- Interactive voice response (IVR) - Customizable IVR menus allow companies to provide self-service options and route calls appropriately.
- Call recording - Calls can be easily recorded for quality assurance, compliance, and training purposes.
- Custom CRM integrations - Anywhere365 integrates deeply with popular CRMs like Salesforce, Microsoft Dynamics, and Zoho.
- Analytics and reporting - Real-time dashboards and historical reports provide visibility into contact center performance across service levels, channels, teams, and more.
Overall, Anywhere365 is designed to help modern contact centers deliver consistent, high-quality customer experiences across every interaction channel.
Anywhere365 Features
Features
- Omnichannel routing
- Interactive voice response (IVR)
- Call recording
- Real-time and historical reporting
- Skills-based routing
- Chatbot integration
- CRM integrations
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Easy to set up and use
Flexible pricing options
Scales to support large contact centers
Integrates with popular business apps
Provides actionable insights with reporting
Cons
Can be pricey for smaller businesses
Limited customization options
Voice quality issues reported by some users
Occasional downtime
The Best Anywhere365 Alternatives
Top Business & Commerce and Contact Center and other similar apps like Anywhere365
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Amazon Connect
Amazon Connect is a cloud-based contact center service offered by Amazon Web Services (AWS). It provides a complete solution for companies to set up and manage a contact center without the need for expensive hardware or resources.Some key features of Amazon Connect include:Automatic call distribution (ACD) - Intelligently routes incoming...
Cisco Contact Center
Cisco Contact Center is a complex, modular software suite used by many large enterprises to manage omnichannel customer interactions. It combines automatic call distribution (ACD) with an intelligent contact routing engine to connect each customer to the right agent. Some key features:Intelligent call routing and auto queuing of calls based...
