Cisco Contact Center vs Anywhere365

Struggling to choose between Cisco Contact Center and Anywhere365? Both products offer unique advantages, making it a tough decision.

Cisco Contact Center is a Business & Commerce solution with tags like call-center, crm, customer-support.

It boasts features such as Omnichannel routing, Intelligent interactive voice response (IVR), Real-time and historical reporting, Skills-based routing, CRM integrations, Speech and text analytics, Workforce optimization and pros including Powerful routing capabilities, Strong reporting and analytics, Integrates with other Cisco products, Scalable to large contact centers, Flexible deployment options.

On the other hand, Anywhere365 is a Business & Commerce product tagged with cloudbased, omnichannel, call-routing, ivr, call-recording.

Its standout features include Omnichannel routing, Interactive voice response (IVR), Call recording, Real-time and historical reporting, Skills-based routing, Chatbot integration, CRM integrations, and it shines with pros like Easy to set up and use, Flexible pricing options, Scales to support large contact centers, Integrates with popular business apps, Provides actionable insights with reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Cisco Contact Center

Cisco Contact Center

Cisco Contact Center is a customer service software solution that helps manage interactions across multiple channels, including phone calls, chat, email, and social media. It provides features like intelligent call routing, reporting, andCRM integrations.

Categories:
Business & Commerce Customer Service
call-center crm customer-support

Cisco Contact Center Features

  1. Omnichannel routing
  2. Intelligent interactive voice response (IVR)
  3. Real-time and historical reporting
  4. Skills-based routing
  5. CRM integrations
  6. Speech and text analytics
  7. Workforce optimization

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Powerful routing capabilities

Strong reporting and analytics

Integrates with other Cisco products

Scalable to large contact centers

Flexible deployment options

Cons

Can be complex to deploy and manage

Requires specific hardware

Limited native mobile capabilities

Expensive licensing model

Anywhere365

Anywhere365

Anywhere365 is a cloud-based contact center solution that allows companies to integrate communication channels like voice, chat, email, and social media. It provides omni-channel routing, interactive voice response, call recording, and reporting features.

Categories:
Business & Commerce Contact Center
cloudbased omnichannel call-routing ivr call-recording

Anywhere365 Features

  1. Omnichannel routing
  2. Interactive voice response (IVR)
  3. Call recording
  4. Real-time and historical reporting
  5. Skills-based routing
  6. Chatbot integration
  7. CRM integrations

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to set up and use

Flexible pricing options

Scales to support large contact centers

Integrates with popular business apps

Provides actionable insights with reporting

Cons

Can be pricey for smaller businesses

Limited customization options

Voice quality issues reported by some users

Occasional downtime