Wazo
Wazo is an open-source communication platform that provides Unified Communications capabilities. It offers features like IP telephony, voicemail, conference calling, interactive voice response, and call center functionalities.
opensource
unifiedcommunications
voip
pbx
callcenter
Wazo: Open-Source Unified Communications Platforms
Open-source communication platform with features like IP telephony, voicemail, conference calling, IVR, and call center functionalities.
What is Wazo?
Wazo is an open-source Unified Communications platform built for businesses. It brings together multiple communication tools and integrates them into a single interface.
Some key features and capabilities of Wazo include:
- IP telephony - Make and receive voice calls over the internet. Includes support for phones like SIP hardphones and softphones.
- Voicemail - Receive and manage voicemail boxes for users and departments.
- Conference calling - Set up audio conferences using bridges and invite participants.
- Interactive Voice Response (IVR) - Build automated attendants with menus and options for callers.
- Call center - Distribute incoming calls to agents, monitor performance with reports, listen to recordings.
- Application integration - Integrate with popular business apps like CRM, helpdesk, billing systems using REST APIs.
- Admin and user portals - Configure system as admin or manage calls/voicemails as end user.
Overall, Wazo offers a full UC suite to power communications for SMBs and enterprises. Being open-source, it is customizable to suit specific needs.
Wazo Features
Features
- IP Telephony
- Voicemail
- Conference Calling
- Interactive Voice Response
- Call Center Functionality
Pricing
- Open Source
Pros
Open source and free
Full UC suite
Easy to deploy
Scalable
Integrates with CRMs
Cons
Limited mobile apps
Steep learning curve
Limited third party integrations
Official Links
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