Wazo
Wazo is an open-source communication platform that provides Unified Communications capabilities. It offers features like IP telephony, voicemail, conference calling, interactive voice response, and call center functionalities.
Wazo: Open-Source Unified Communications Platforms
Open-source communication platform with features like IP telephony, voicemail, conference calling, IVR, and call center functionalities.
What is Wazo?
Wazo is an open-source Unified Communications platform built for businesses. It brings together multiple communication tools and integrates them into a single interface.
Some key features and capabilities of Wazo include:
- IP telephony - Make and receive voice calls over the internet. Includes support for phones like SIP hardphones and softphones.
- Voicemail - Receive and manage voicemail boxes for users and departments.
- Conference calling - Set up audio conferences using bridges and invite participants.
- Interactive Voice Response (IVR) - Build automated attendants with menus and options for callers.
- Call center - Distribute incoming calls to agents, monitor performance with reports, listen to recordings.
- Application integration - Integrate with popular business apps like CRM, helpdesk, billing systems using REST APIs.
- Admin and user portals - Configure system as admin or manage calls/voicemails as end user.
Overall, Wazo offers a full UC suite to power communications for SMBs and enterprises. Being open-source, it is customizable to suit specific needs.
Wazo Features
Features
- IP Telephony
- Voicemail
- Conference Calling
- Interactive Voice Response
- Call Center Functionality
Pricing
- Open Source
Pros
Open source and free
Full UC suite
Easy to deploy
Scalable
Integrates with CRMs
Cons
Limited mobile apps
Steep learning curve
Limited third party integrations
Official Links
Reviews & Ratings
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