FreeSENTRAL vs Wazo

Struggling to choose between FreeSENTRAL and Wazo? Both products offer unique advantages, making it a tough decision.

FreeSENTRAL is a Business & Commerce solution with tags like opensource, itsm, help-desk, asset-management, change-management.

It boasts features such as Asset management, Help desk ticketing, Change management, Incident management, Problem management, Configuration management, Knowledge base, Reporting and dashboards and pros including Free and open source, Comprehensive feature set for an ITSM tool, Customizable and extensible, Good community support.

On the other hand, Wazo is a Communication product tagged with opensource, unifiedcommunications, voip, pbx, callcenter.

Its standout features include IP Telephony, Voicemail, Conference Calling, Interactive Voice Response, Call Center Functionality, and it shines with pros like Open source and free, Full UC suite, Easy to deploy, Scalable, Integrates with CRMs.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

FreeSENTRAL

FreeSENTRAL

FreeSENTRAL is an open-source IT service management software. It includes features like asset management, help desk ticketing, change management, and more. FreeSENTRAL aims to provide a free alternative to paid ITSM tools like ServiceNow and BMC Remedy.

Categories:
Business & Commerce It Service Management
opensource itsm help-desk asset-management change-management

FreeSENTRAL Features

  1. Asset management
  2. Help desk ticketing
  3. Change management
  4. Incident management
  5. Problem management
  6. Configuration management
  7. Knowledge base
  8. Reporting and dashboards

Pricing

  • Open Source

Pros

Free and open source

Comprehensive feature set for an ITSM tool

Customizable and extensible

Good community support

Cons

Less polished UI than paid options

Limited native mobile apps

Can be complex to set up and manage

Lacks some advanced ITSM features

Wazo

Wazo

Wazo is an open-source communication platform that provides Unified Communications capabilities. It offers features like IP telephony, voicemail, conference calling, interactive voice response, and call center functionalities.

Categories:
Communication Ip Telephony
opensource unifiedcommunications voip pbx callcenter

Wazo Features

  1. IP Telephony
  2. Voicemail
  3. Conference Calling
  4. Interactive Voice Response
  5. Call Center Functionality

Pricing

  • Open Source

Pros

Open source and free

Full UC suite

Easy to deploy

Scalable

Integrates with CRMs

Cons

Limited mobile apps

Steep learning curve

Limited third party integrations