Avaya Voice Portal vs Wazo

Struggling to choose between Avaya Voice Portal and Wazo? Both products offer unique advantages, making it a tough decision.

Avaya Voice Portal is a Business & Commerce solution with tags like interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

It boasts features such as Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus and pros including Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

On the other hand, Wazo is a Communication product tagged with opensource, unifiedcommunications, voip, pbx, callcenter.

Its standout features include IP Telephony, Voicemail, Conference Calling, Interactive Voice Response, Call Center Functionality, and it shines with pros like Open source and free, Full UC suite, Easy to deploy, Scalable, Integrates with CRMs.

Feature	Avaya Voice Portal	Wazo
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Communication

Product Overview

Avaya Voice Portal

Description: Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Wazo

Description: Wazo is an open-source communication platform that provides Unified Communications capabilities. It offers features like IP telephony, voicemail, conference calling, interactive voice response, and call center functionalities.

Key Features Comparison

Avaya Voice Portal Features

• Speech recognition
• Text-to-speech capabilities
• Call routing and IVR
• Integration with back-end systems
• Self-service applications
• Automated phone menus

Wazo Features

• IP Telephony
• Voicemail
• Conference Calling
• Interactive Voice Response
• Call Center Functionality

Pros & Cons Analysis

Avaya Voice Portal

Pros

• Improves customer experience
• Reduces call center volume
• Enables 24/7 self-service
• Easy to build and manage IVRs
• Integrates with CRM and databases

Cons

• Can be expensive
• Requires expertise to build properly
• Speech recognition accuracy varies
• Integration can be complex
• Self-service not suitable for all interactions

Wazo

Pros

• Open source and free
• Full UC suite
• Easy to deploy
• Scalable
• Integrates with CRMs

Cons

• Limited mobile apps
• Steep learning curve
• Limited third party integrations

Pricing Comparison

Avaya Voice Portal

• Subscription-Based
• Custom Pricing

Wazo

• Open Source