Avaya Voice Portal vs sipXcom

Struggling to choose between Avaya Voice Portal and sipXcom? Both products offer unique advantages, making it a tough decision.

Avaya Voice Portal is a Business & Commerce solution with tags like interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

It boasts features such as Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus and pros including Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

On the other hand, sipXcom is a Social & Communications product tagged with open-source, unified-communications, ip-pbx, video-conferencing, call-control, voice-mail, conferencing, crm-integration.

Its standout features include IP PBX, Video conferencing, Call control, Voicemail, Audio conferencing, CRM integration, Call recording, Auto attendant, IVR, Call routing, Call forwarding, and it shines with pros like Open source, Flexible and customizable, Cost effective, Supports SIP trunking, Good call quality, Easy to manage, Scalable.

Feature	Avaya Voice Portal	sipXcom
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

Avaya Voice Portal

Description: Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

sipXcom

Description: sipXcom is an open source unified communications platform that provides IP PBX and video conferencing capabilities. It offers a variety of features including call control, voice mail, conferencing, and integration with CRM and other business applications.

Key Features Comparison

Avaya Voice Portal Features

• Speech recognition
• Text-to-speech capabilities
• Call routing and IVR
• Integration with back-end systems
• Self-service applications
• Automated phone menus

sipXcom Features

• IP PBX
• Video conferencing
• Call control
• Voicemail
• Audio conferencing
• CRM integration
• Call recording
• Auto attendant
• IVR
• Call routing
• Call forwarding

Pros & Cons Analysis

Avaya Voice Portal

Pros

• Improves customer experience
• Reduces call center volume
• Enables 24/7 self-service
• Easy to build and manage IVRs
• Integrates with CRM and databases

Cons

• Can be expensive
• Requires expertise to build properly
• Speech recognition accuracy varies
• Integration can be complex
• Self-service not suitable for all interactions

sipXcom

Pros

• Open source
• Flexible and customizable
• Cost effective
• Supports SIP trunking
• Good call quality
• Easy to manage
• Scalable

Cons

• Limited mobile app support
• Steep learning curve
• Limited third party integrations
• Can be complex to set up initially

Pricing Comparison

Avaya Voice Portal

• Subscription-Based
• Custom Pricing

sipXcom

• Open Source
• Custom Pricing