Avaya Voice Portal vs Yate - Yet Another Telephony Engine

Struggling to choose between Avaya Voice Portal and Yate - Yet Another Telephony Engine? Both products offer unique advantages, making it a tough decision.

Avaya Voice Portal is a Business & Commerce solution with tags like interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

It boasts features such as Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus and pros including Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

On the other hand, Yate - Yet Another Telephony Engine is a Network & Admin product tagged with telephony, voip, opensource, server, communications.

Its standout features include VoIP gateway, Call routing, IVR, Conferencing, Billing, Scripting interface, and it shines with pros like Open source, Extensible architecture, Supports multiple protocols, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Avaya Voice Portal

Avaya Voice Portal

Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Categories:
Business & Commerce Call Centers
interactive-voice-response ivr automated-phone-menus selfservice speech-recognition texttospeech call-routing

Avaya Voice Portal Features

  1. Speech recognition
  2. Text-to-speech capabilities
  3. Call routing and IVR
  4. Integration with back-end systems
  5. Self-service applications
  6. Automated phone menus

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Improves customer experience

Reduces call center volume

Enables 24/7 self-service

Easy to build and manage IVRs

Integrates with CRM and databases

Cons

Can be expensive

Requires expertise to build properly

Speech recognition accuracy varies

Integration can be complex

Self-service not suitable for all interactions

Yate - Yet Another Telephony Engine

Yate - Yet Another Telephony Engine

Yate is an open-source telephony engine and server for VoIP and legacy telephone infrastructure. It supports multiple protocols and interfaces for building communications solutions.

Categories:
Network & Admin Voip
telephony voip opensource server communications

Yate - Yet Another Telephony Engine Features

  1. VoIP gateway
  2. Call routing
  3. IVR
  4. Conferencing
  5. Billing
  6. Scripting interface

Pricing

  • Open Source

Pros

Open source

Extensible architecture

Supports multiple protocols

Active development community

Cons

Steep learning curve

Limited documentation

No graphical interface