Avaya Voice Portal vs Elastix

Struggling to choose between Avaya Voice Portal and Elastix? Both products offer unique advantages, making it a tough decision.

Avaya Voice Portal is a Business & Commerce solution with tags like interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

It boasts features such as Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus and pros including Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

On the other hand, Elastix is a Network & Admin product tagged with unified-communications, ip-pbx, voip, open-source.

Its standout features include IP PBX for VoIP calls, Voicemail, Call conferencing, Call recording, Fax server, Instant messaging, Presence management, Email server, CRM integration, and it shines with pros like Open source and free, Built on proven open source components like Asterisk, Supports a wide range of telephony features, Easy to install and manage, Scalable for small to large deployments.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Avaya Voice Portal

Avaya Voice Portal

Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Categories:
Business & Commerce Call Centers
interactive-voice-response ivr automated-phone-menus selfservice speech-recognition texttospeech call-routing

Avaya Voice Portal Features

  1. Speech recognition
  2. Text-to-speech capabilities
  3. Call routing and IVR
  4. Integration with back-end systems
  5. Self-service applications
  6. Automated phone menus

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Improves customer experience

Reduces call center volume

Enables 24/7 self-service

Easy to build and manage IVRs

Integrates with CRM and databases

Cons

Can be expensive

Requires expertise to build properly

Speech recognition accuracy varies

Integration can be complex

Self-service not suitable for all interactions

Elastix

Elastix

Elastix is an open source unified communications server software that combines IP PBX, email, IM, faxing, and collaboration features. It is built on top of free open source software like Asterisk, HylaFAX, Openfire, and Postfix.

Categories:
Network & Admin Communication Servers
unified-communications ip-pbx voip open-source

Elastix Features

  1. IP PBX for VoIP calls
  2. Voicemail
  3. Call conferencing
  4. Call recording
  5. Fax server
  6. Instant messaging
  7. Presence management
  8. Email server
  9. CRM integration

Pricing

  • Open Source

Pros

Open source and free

Built on proven open source components like Asterisk

Supports a wide range of telephony features

Easy to install and manage

Scalable for small to large deployments

Cons

Limited official support options

Requires technical expertise to setup and manage

Not as feature rich as some commercial UC solutions

Fragmented ecosystem of addons and integrations