Wazo vs Avaya Voice Portal

Struggling to choose between Wazo and Avaya Voice Portal? Both products offer unique advantages, making it a tough decision.

Wazo is a Communication solution with tags like opensource, unifiedcommunications, voip, pbx, callcenter.

It boasts features such as IP Telephony, Voicemail, Conference Calling, Interactive Voice Response, Call Center Functionality and pros including Open source and free, Full UC suite, Easy to deploy, Scalable, Integrates with CRMs.

On the other hand, Avaya Voice Portal is a Business & Commerce product tagged with interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

Its standout features include Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus, and it shines with pros like Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Wazo

Wazo

Wazo is an open-source communication platform that provides Unified Communications capabilities. It offers features like IP telephony, voicemail, conference calling, interactive voice response, and call center functionalities.

Categories:
Communication Ip Telephony
opensource unifiedcommunications voip pbx callcenter

Wazo Features

  1. IP Telephony
  2. Voicemail
  3. Conference Calling
  4. Interactive Voice Response
  5. Call Center Functionality

Pricing

  • Open Source

Pros

Open source and free

Full UC suite

Easy to deploy

Scalable

Integrates with CRMs

Cons

Limited mobile apps

Steep learning curve

Limited third party integrations

Avaya Voice Portal

Avaya Voice Portal

Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Categories:
Business & Commerce Call Centers
interactive-voice-response ivr automated-phone-menus selfservice speech-recognition texttospeech call-routing

Avaya Voice Portal Features

  1. Speech recognition
  2. Text-to-speech capabilities
  3. Call routing and IVR
  4. Integration with back-end systems
  5. Self-service applications
  6. Automated phone menus

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Improves customer experience

Reduces call center volume

Enables 24/7 self-service

Easy to build and manage IVRs

Integrates with CRM and databases

Cons

Can be expensive

Requires expertise to build properly

Speech recognition accuracy varies

Integration can be complex

Self-service not suitable for all interactions