sipXcom vs Avaya Voice Portal

Struggling to choose between sipXcom and Avaya Voice Portal? Both products offer unique advantages, making it a tough decision.

sipXcom is a Social & Communications solution with tags like open-source, unified-communications, ip-pbx, video-conferencing, call-control, voice-mail, conferencing, crm-integration.

It boasts features such as IP PBX, Video conferencing, Call control, Voicemail, Audio conferencing, CRM integration, Call recording, Auto attendant, IVR, Call routing, Call forwarding and pros including Open source, Flexible and customizable, Cost effective, Supports SIP trunking, Good call quality, Easy to manage, Scalable.

On the other hand, Avaya Voice Portal is a Business & Commerce product tagged with interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

Its standout features include Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus, and it shines with pros like Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

Feature	sipXcom	Avaya Voice Portal
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

sipXcom

Description: sipXcom is an open source unified communications platform that provides IP PBX and video conferencing capabilities. It offers a variety of features including call control, voice mail, conferencing, and integration with CRM and other business applications.

Avaya Voice Portal

Description: Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Key Features Comparison

sipXcom Features

• IP PBX
• Video conferencing
• Call control
• Voicemail
• Audio conferencing
• CRM integration
• Call recording
• Auto attendant
• IVR
• Call routing
• Call forwarding

Avaya Voice Portal Features

• Speech recognition
• Text-to-speech capabilities
• Call routing and IVR
• Integration with back-end systems
• Self-service applications
• Automated phone menus

Pros & Cons Analysis

sipXcom

Pros

• Open source
• Flexible and customizable
• Cost effective
• Supports SIP trunking
• Good call quality
• Easy to manage
• Scalable

Cons

• Limited mobile app support
• Steep learning curve
• Limited third party integrations
• Can be complex to set up initially

Avaya Voice Portal

Pros

• Improves customer experience
• Reduces call center volume
• Enables 24/7 self-service
• Easy to build and manage IVRs
• Integrates with CRM and databases

Cons

• Can be expensive
• Requires expertise to build properly
• Speech recognition accuracy varies
• Integration can be complex
• Self-service not suitable for all interactions

Pricing Comparison

sipXcom

• Open Source
• Custom Pricing

Avaya Voice Portal

• Subscription-Based
• Custom Pricing