sipXcom vs Avaya Voice Portal

Struggling to choose between sipXcom and Avaya Voice Portal? Both products offer unique advantages, making it a tough decision.

sipXcom is a Social & Communications solution with tags like open-source, unified-communications, ip-pbx, video-conferencing, call-control, voice-mail, conferencing, crm-integration.

It boasts features such as IP PBX, Video conferencing, Call control, Voicemail, Audio conferencing, CRM integration, Call recording, Auto attendant, IVR, Call routing, Call forwarding and pros including Open source, Flexible and customizable, Cost effective, Supports SIP trunking, Good call quality, Easy to manage, Scalable.

On the other hand, Avaya Voice Portal is a Business & Commerce product tagged with interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

Its standout features include Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus, and it shines with pros like Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

sipXcom

sipXcom

sipXcom is an open source unified communications platform that provides IP PBX and video conferencing capabilities. It offers a variety of features including call control, voice mail, conferencing, and integration with CRM and other business applications.

Categories:
Social & Communications Voip Software
open-source unified-communications ip-pbx video-conferencing call-control voice-mail conferencing crm-integration

SipXcom Features

  1. IP PBX
  2. Video conferencing
  3. Call control
  4. Voicemail
  5. Audio conferencing
  6. CRM integration
  7. Call recording
  8. Auto attendant
  9. IVR
  10. Call routing
  11. Call forwarding

Pricing

  • Open Source
  • Custom Pricing

Pros

Open source

Flexible and customizable

Cost effective

Supports SIP trunking

Good call quality

Easy to manage

Scalable

Cons

Limited mobile app support

Steep learning curve

Limited third party integrations

Can be complex to set up initially

Avaya Voice Portal

Avaya Voice Portal

Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Categories:
Business & Commerce Call Centers
interactive-voice-response ivr automated-phone-menus selfservice speech-recognition texttospeech call-routing

Avaya Voice Portal Features

  1. Speech recognition
  2. Text-to-speech capabilities
  3. Call routing and IVR
  4. Integration with back-end systems
  5. Self-service applications
  6. Automated phone menus

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Improves customer experience

Reduces call center volume

Enables 24/7 self-service

Easy to build and manage IVRs

Integrates with CRM and databases

Cons

Can be expensive

Requires expertise to build properly

Speech recognition accuracy varies

Integration can be complex

Self-service not suitable for all interactions