Asterisk vs RingCentral Engage Digital

Struggling to choose between Asterisk and RingCentral Engage Digital? Both products offer unique advantages, making it a tough decision.

Asterisk is a Network & Admin solution with tags like voip, pbx, telephony.

It boasts features such as PBX functionality, VoIP, Interactive voice response, Voicemail, Conference calling, Call routing, Call queuing and pros including Open source and free, Highly customizable, Supports many protocols and codecs, Active development community, Integrates with many CRM and business software.

On the other hand, RingCentral Engage Digital is a Social & Communications product tagged with messaging, chatbots, social-media-management.

Its standout features include Omnichannel engagement, Live chat, Chatbots, Social media management, Team inbox, Real-time analytics, and it shines with pros like Integrates multiple channels, Easy to use interface, Chatbot builder, Social media integration, Team collaboration features, Powerful analytics.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Asterisk

Asterisk

Asterisk is an open source communications software that allows you to build telephony applications and services. It supports voice over IP, video conferencing, voicemail, auto attendant, interactive voice response, and more. It can be used to build PBX systems, call center solutions, and other communications platforms.

Categories:
Network & Admin Communication Platforms
voip pbx telephony

Asterisk Features

  1. PBX functionality
  2. VoIP
  3. Interactive voice response
  4. Voicemail
  5. Conference calling
  6. Call routing
  7. Call queuing

Pricing

  • Open Source

Pros

Open source and free

Highly customizable

Supports many protocols and codecs

Active development community

Integrates with many CRM and business software

Cons

Steep learning curve

Requires technical expertise to setup and manage

Limited official support

Fragmented documentation

Not as feature rich as proprietary PBX systems

RingCentral Engage Digital

RingCentral Engage Digital

RingCentral Engage Digital is a digital customer engagement platform that allows businesses to have conversations with customers across multiple digital channels. It provides tools for digital messaging, chatbots, and social media management.

Categories:
Social & Communications Customer Engagement
messaging chatbots social-media-management

RingCentral Engage Digital Features

  1. Omnichannel engagement
  2. Live chat
  3. Chatbots
  4. Social media management
  5. Team inbox
  6. Real-time analytics

Pricing

  • Subscription-Based

Pros

Integrates multiple channels

Easy to use interface

Chatbot builder

Social media integration

Team collaboration features

Powerful analytics

Cons

Can be pricey for small businesses

Steep learning curve for advanced features

Limitations for some social media platforms

No native video chat

Third-party integrations can be limited